Desktop Support Specialist 3

Job Title : Desktop Support Specialist 3

Job ID : 25-10625

Location : Concord, NH

Duration : 09 Months On Contract

Important Notes :

This is a FULLY ONSITE position. Please submit local candidates who are willing and able to be onsite every day for this role.

This is a 37.5 hour work week (NOT a 40-hour work week). Please make sure your candidates are aware of this before you submit them for the role.

Location and scheduling details are as stated above. The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.

Overview

• The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.
• Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
• Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
• Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
• Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls.
• Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
• Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
• Provides back-up coverage as needed for other Client Enterprise Desktop Support (EDS) technical staff.
• Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.

Qualifications / Skills

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