Office Services & Reception Support Specialist

Service Specialist

A Service Specialist at the customer service desk is part of a team that provides various administrative support to our clients which may include copy, print, mail, and receptionist services.

Essential Job Responsibilities:

• Customer Service includes greeting customers as they arrive, negotiating project completion times, answering phones, responding to email inquires, creating courier tickets, etc.
• Project Intake Coordination includes a basic knowledge of mail handling to include metering and processing mail, and print production needs like assembly and taking instructions
• Reception Back-up includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner, will schedule offices to visitors

Qualifications & Requirements:

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to handle complaints with professionalism, patience, and diplomacy
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The compensation range for this role is 18.58 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.