Global Partner Manager, Deloitte

ServiceNow Global Partner Manager for Deloitte

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Global Partner Manager for Deloitte is a pivotal go-to-market (GTM) leadership role, reporting directly to the Deloitte Global Partner Leader. This position is dedicated to developing and executing joint GTM strategies that drive differentiated solutions and industry-specific offerings. Working at the intersection of ServiceNow and Deloitte, the manager ensures that innovation, value, and industry relevance are at the forefront of the partnership's client-facing initiatives.

Key Responsibilities

GTM Strategy for Differentiated Offerings : Design and implement GTM plans that highlight unique, co-developed ServiceNow and Deloitte offerings, with a particular focus on targeted industry solutions.

Industry Solution Enablement : Identify, package, and launch industry-specific solutions that address market demands and create competitive advantage for both partners.

Collaboration with Sales & Marketing : Empower ServiceNow and Deloitte sales teams through coordinated GTM campaigns, enablement programs, and sales plays tailored to industry verticals.

Joint Value Proposition : Articulate and evangelize the unique joint value of ServiceNow-Deloitte solutions to internal teams, clients, and industry stakeholders.

Market Intelligence & Opportunity Sensing : Monitor industry trends and customer needs to continuously evolve GTM strategies and inform innovation pipelines.

Program Execution : Oversee the rollout of joint industry solutions, marketing initiatives, and customer success stories to accelerate adoption and measurable results.

Metrics & Performance : Track and report on the success of GTM initiatives using KPIs such as revenue growth, solution adoption, and pipeline creation within targeted industries.

Reporting Line : Maintain direct accountability to the ServiceNow Global Partner Leader, ensuring alignment with broader partnership strategy and executive priorities.

Qualifications

Extensive experience (10+ years) in GTM strategy, partner management, or alliance leadership, particularly in launching and scaling differentiated technology offerings and industry solutions.

Deep expertise in enterprise service management, cloud platforms, and digital transformation, with strong knowledge of ServiceNow and Deloitte capabilities.

Demonstrated success in creating, marketing, and selling joint industry solutions with global partners.

Ability to influence stakeholders across sales, product, marketing, and executive teams in a matrixed, multinational environment.

Exceptional communication skills, with a talent for translating technical innovation into business value for industry audiences.

Bachelor's degree in Business, Technology, or a related field; advanced degree (MBA or similar) preferred.

Success Factors

Industry Mindset : Ability to anticipate and respond to the unique needs of specific sectors through tailored solutions and marketing approaches.

Innovation Focus : Track record of driving GTM success for new, differentiated offerings in highly competitive markets.

Alignment and Accountability : Effective reporting and alignment with global partner leadership, ensuring focus on strategic priorities and measurable outcomes.

Collaborative Leadership : Skilled at mobilizing cross-functional teams across organizations for unified GTM execution.

The ServiceNow Global Partner Manager for Deloitte, reporting to the Global Partner Leader, is instrumental in driving the partnership's GTM strategy for differentiated and industry-specific solutions. Through strong leadership, innovative thinking, and collaborative execution, this role ensures ServiceNow and Deloitte deliver market-leading offerings that address the evolving needs of clients across industries.