Revenue Cycle Management (RCM) Director, Front End Services

Job Description

Job Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states , and still growing, we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.

The Revenue Cycle Management (RCM) Director, Front End Services, reporting to the Chief Revenue Officer, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the operations of the patient access services department. This role offers the opportunity to influence the direction of a dynamic and expanding team, ensuring the efficient operation of credentialing / contracting, insurance verification, patient financial navigation, authorization & PCP referrals, RCM Billing contact center, and coding. The director will drive the development and implementation of strategies to optimize patient access processes, enhance customer satisfaction, and improve overall operational efficiency.

• A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization's long-term success.
• Provide strategic leadership to the patient access services department, ensuring alignment with the organization's growth objectives and financial goals.
• Build departmental structure by defining roles and responsibilities, creating standard operating procedures, and establishing policies to ensure clarity and consistency.
• Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect..
• Champion a patient-centered approach by developing programs and processes that deliver clear, accurate, and compassionate financial services.
• Oversee and enhance daily operations for credentialing / contracting, insurance verification, patient financial navigation, RCM contact center, authorization & PCP referrals, and coding, ensuring efficiency, compliance, and accuracy.
• Drive improvements in revenue cycle management by analyzing performance metrics and implementing effective strategies to optimize cash flow, increase net collection rate, improve throughput, improve NPS and conversion rates through supporting Sales & Marketing departments
• Collaborate cross-functionally with clinical and operational leadership teams to streamline RCM workflows and enhance patient outcomes. This includes identifying opportunities for improvement within our EMR / PM system as well as bolt-on technology.
• Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
• Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.

Competencies :

Required education and experience

Preferred education and experience

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for :

#LI-Remote

The Metro Vein Centers Difference

Healthy legs. Happier lives.

At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.

Our values guide everything we do :

Metro Vein Centers is an Equal Opportunity Employer.

We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice :

Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

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