Sales Support Officer - Work From Home

Sales Support Officer

We are seeking a highly organised Sales Support Officer to manage inbound customer enquiries, coordinate bookings, and support our sales team across day-to-day operations. This role is responsible for progressing enquiries through to confirmed bookings, ensuring accurate information is provided to customers, and maintaining smooth communication between clients, in-house boat, and third-party boat owners.

Responsibilities include :

• Manage inbound customer enquiries across phone and email in a timely and professional manner.
• Coordinate bookings between customers, in-house boats, and third-party boat owners, ensuring availability and smooth communication.
• Provide customers with accurate hire fees, BYO charges, and other booking details.
• Confirm dates, issue booking confirmations, and send invoices and payment links through the bespoke booking system.
• Progress enquiries through the booking pipeline using email automation and internal tools.
• Maintain a professional phone manner and deliver exceptional service to enhance customer experience.
• Liaise with boat owners to confirm scheduling, availability, and customer requirements.
• Support the sales team by keeping accurate records of bookings, payments, and client interactions.
• Assist with training documentation and process improvement as new systems and workflows are introduced.
• During the off-peak winter season (23 months), provide additional support in social media management, low-level copywriting, and general marketing tasks.
• Other role specific duties as they arise.