Talent.com
Consumer Experience Leader (FT)

Consumer Experience Leader (FT)

CarharttNational Harbor, MD, US
1 day ago
Job type
  • Full-time
Job description

Join to apply for the Consumer Experience Leader (FT) role at Carhartt

Inspired by Hard Work in everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Position Details

  • Position Location : Retail Location
  • Department : D2C
  • Reports To : Store Leader
  • Job Classification : On-site
  • FLSA Status : Non-Exempt

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in part, the job duties outlined above at any time and without advance notice to the employee.

Associate Responsibilities

  • Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
  • Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
  • Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
  • Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
  • Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
  • Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
  • Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve / exceed store goals.
  • Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
  • Support execution of community engagement events.
  • Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
  • Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
  • Ownership of individual development and professional growth.
  • Required Education

  • HS Diploma or GED required; College degree preferred.
  • Required Skills And Experience

  • 1 year of supervisory experience in a retail environment preferred.
  • Sales, customer service, merchandising, inventory control, and loss prevention.
  • Knowledge in staffing, coaching, counseling, training and development.
  • Excellent organization, prioritization and communication skills.
  • Exceptional team and collaboration skills.
  • PC Skills : POS Systems and Microsoft Office.
  • Physical Requirements And Working Conditions

  • Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
  • Moderate lifting (30-40 lbs).
  • Retail hours.
  • National travel required (up to 5%).
  • This position has an On-Site location : Associate will work on-site for all work-related activities.
  • Carhartt is a tobacco free workplace.
  • J-18808-Ljbffr

    Create a job alert for this search

    Consumer Experience • National Harbor, MD, US

    Related jobs
    Customer Experience Specialist - FT

    Customer Experience Specialist - FT

    Avis Budget GroupWashington, District of Columbia, United States
    Full-time +1
    Quick Apply
    Immediately hiring!If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team.Whether you come from a cu...Show moreLast updated: 30+ days ago
    Lumen is hiring : Senior Lead User Experience Engineer in Washington

    Lumen is hiring : Senior Lead User Experience Engineer in Washington

    MediabistroWashington, DC, United States
    Full-time
    About Lumen Lumen connects the world.We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and compa...Show moreLast updated: 16 days ago
    • Promoted
    US-Lead

    US-Lead

    AppleReston, VA, US
    Full-time
    Reston, Virginia, United States Apple Retail.Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.W...Show moreLast updated: 8 days ago
    • Promoted
    Senior Product Manager, Content Experience

    Senior Product Manager, Content Experience

    The Washington PostWashington, DC, US
    Full-time +1
    We're on a mission to deliver riveting storytelling for all of America.At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation...Show moreLast updated: 7 days ago
    • Promoted
    Assistant Customer Experience Manager

    Assistant Customer Experience Manager

    Weis MarketsLaurel, MD, US
    Full-time
    Assistant Customer Experience Manager.Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the gro...Show moreLast updated: 9 days ago
    • Promoted
    Digital Experience (DX) Partner - Retail / Consumer Product Goods

    Digital Experience (DX) Partner - Retail / Consumer Product Goods

    CognizantWashington, DC, US
    Full-time
    We are seeking an Experience Partner to join our team supporting the Retail / Consumer Goods sectors for our digital experience practice area, Cognizant Moment. You serve at the core of demand generat...Show moreLast updated: 4 days ago
    • Promoted
    Experience Owner

    Experience Owner

    Apex SystemsFairfax, VA, US
    Full-time
    The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products.They assist with driving the vision, direction, and development of one of Navy Federals...Show moreLast updated: 29 days ago
    • Promoted
    Client & Performance Experience Director

    Client & Performance Experience Director

    Tenet HealthcareWashington, DC, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.Remove any emojis, speci...Show moreLast updated: 10 days ago
    • Promoted
    Customer Experience Specialist- FT

    Customer Experience Specialist- FT

    Avis Budget GroupWashington, DC, US
    Full-time +1
    Customer Experience Specialist.If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team.Whether you c...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Experience Assistant, Sales

    Customer Experience Assistant, Sales

    Brilliant EarthFairfax, VA, US
    Full-time
    Customer Experience Assistant, Sales - Fairfax, VA.Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in...Show moreLast updated: 27 days ago
    • Promoted
    Director, Product Management, Developer Experience - Deployment Experiences & Release Decisioning

    Director, Product Management, Developer Experience - Deployment Experiences & Release Decisioning

    Capital OneFalls Church, VA, US
    Part-time
    Director, Product Management, Developer Experience - Deployment Experiences & Release Decisioning.Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all ...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Director, Product Management, Developer Experience - Autonomous Deployments

    Sr. Director, Product Management, Developer Experience - Autonomous Deployments

    Capital OneFalls Church, VA, US
    Full-time +1
    Director, Product Management, Developer Experience - Autonomous Deployments.Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one, reaching tens ...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Product, Buyer Experience & Storefront

    Director of Product, Buyer Experience & Storefront

    XometryNorth Bethesda, MD, US
    Full-time
    Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives ma...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Learning Experience Design

    Director, Learning Experience Design

    Capital One National AssociationMcLean, VA, United States
    Full-time
    Director, Learning Experience Design.Capital One’s enterprise Learning & Development (L&D) team is seeking a visionary leader for our new Learning Experience Design organization.As the Director of ...Show moreLast updated: 8 days ago
    Customer Experience (CX) Designer

    Customer Experience (CX) Designer

    MediabistroWashington, District of Columbia, United States
    Full-time
    Tanaq Technical Services (TTS), a division of St.George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions a...Show moreLast updated: 4 days ago
    • Promoted
    Director, Global Cloud Products Leader

    Director, Global Cloud Products Leader

    KPMG USMcLean, VA, United States
    Full-time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...Show moreLast updated: 5 days ago
    • Promoted
    Senior Product Manager, Partner Experience

    Senior Product Manager, Partner Experience

    XometryNorth Bethesda, MD, US
    Full-time
    Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives ma...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Learning Experience Design

    Director, Learning Experience Design

    Capital OneFalls Church, VA, US
    Full-time +1
    Director, Learning Experience Design.Capital One's enterprise Learning & Development (L&D) team is seeking a visionary leader for our new Learning Experience Design organization.As the Director of ...Show moreLast updated: 8 days ago
    • Promoted
    Guest Experience Lead

    Guest Experience Lead

    McDonald'sGaithersburg, MD, US
    Full-time
    Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Employee discounts and free meals. Paid sick leave and / or paid time off.Tuition reimburs...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Experience Specialist

    Customer Experience Specialist

    Avis Budget GroupArlington, VA, US
    Full-time
    Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!). Step into a role where you are the face of first-class service.Customer ...Show moreLast updated: 4 days ago