Crew Accommodations Agent (Hotel and Travel)

Crew Accommodations Onsite Agent

Copay is currently looking to hire a Crew Accommodations Onsite Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Dania Beach, FL. The Crew Accommodations Agent at Copay's Airline Division TA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client's Crew members. This role receives bookings requirements mainly through our proprietary system CrewHub (CrewRez), as well as inquiries through multiple channels, such as email, chat, phone calls, and walk-ups. The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures. Agents will receive emails, chats, and phone calls from the airlines crew scheduling and hotel desk departments, as well as from hotel and GT vendors to address issues and last-minute challenges that crew members might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as crew members must be placed in rooms in a timely manner to avoid crew rest delays or flight cancellations. You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s) / department(s).

As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Copay will set you up for success by providing :

• Assigned workspace in Dania Beach, FL office
• Company-issued equipment
• Remote training

The responsibilities of the role will include :

Qualifications & Skills :

Benefits & Perks :

Equal Opportunity / Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : EEO and Pay Transparency