Job Title : ServiceNow Customer Administrator (REMOTE)
Location : Raleigh NC
Duration : 12 Months
Job Description :
The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities :
Skills : Skill
Required / Desired
Amount
of Experience
Proven ServiceNow implementation experience
Required
Years
Web applications networks protocols and email (SMTP POP3)
Required
Years
Basic understanding of ITIL v3 methodologies
Required
Years
Understanding of enterprise IT architecture
Required
Years
Working knowledge of relational databases
Required
Years
Experience with database manipulation via a programming language
Required
Years
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Required
Years
Impeccable timemanagement and record keeping
Required
Years
The ability to take complex enduser requirements to code
Required
Years
A positive cando attitude & willingness to learn
Required
Years
A strong personal commitment to quality service
Required
Years
The ability to work independently and with a team
Required
Years
LDAP directories such as : Active Directory eDirectory OpenLDAP.
Highly desired
Years
Single Signon using : Digested Token SAML 1.1 SAML 2.0.
Highly desired
Years
Web Services integrations
Highly desired
Years
Excellent communication
Required
Years