Client Account Manager - IGEN

POSITION SUMMARY

The Client Account Manager at IGEN is a sales role focused on growing revenue in our account base. This role works closely with IGENs Onboarding, Customer Success, and Subject Matter experts to drive revenue coming from (1) Add-on, (2) Upsell, (3) Cross-sell, and (4) Expansion. Together with CX, they will share the responsibility for the Renewal revenue.

The Client Account Manager should be well-versed in our industry, clients, and subject matter to challenge and educate on the benefits of our platform, advise and encourage buying decisions aligned to client goals, and guide clients through the buying process.

The Client Account Manager will have a customer-first mindset. They will develop a deep industry knowledge and understanding of our clients' businesses and objectives to be a guide for them to align desired outcomes with IGEN solutions.

JOB RESPONSIBILITIES

• Relentless learning of our customers, their industry, IGEN's platform and value proposition
• Establish and grow relationships with our customers, connecting their needs to IGEN solutions and guide them throughout the buying lifecycle
• Provide customers with valuable and timely insights leveraging IGEN's Customer Success and Subject Matter Experts
• Understand the competitive landscape and IGEN value proposition
• Guide customer calls, Quarterly Business Reviews (QBRs), and meetings to understand business objectives and demo to showcase the value of IGEN's platform and offerings
• Prepare ROI analysis and business case
• Negotiation of commercial terms
• Prepare and execute an Account Strategy and plan to win
• Accountable for generating demand & executing opportunities resulting in subscription revenue to achieve and / or exceed the bookings quota.
• Update and maintain CRM database and provide accurate weekly reports reflecting territory and pipeline status
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

QUALIFICATIONS

Required :

8+ years of relatable sales experience suggested

Previous experience selling complex software / SaaS solutions

Ability to handle multiple complex sales cycles simultaneously

Technical skills and ability to present technical concepts clearly to clients and prospects

Client first mindset, empathy, and active listening

Outcome-oriented. Drive to succeed

Integrity : do what you say you are going to do & beyond for your team & your clients

Adaptability & plasticity. Intellectual curiosity & a thirst for innovation

An insatiable desire for personal & professional growth

Personal accountability. Ability to execute individually and as a team

Strong interpersonal and communication skills : writing, editing, and presenting

Ability to resolve complex problems

Ability to develop strategies and execute

Professional appearance and presentation required

Time management

Willingness to Travel as necessary

Preferred :

University degree : 4-year BS or BA strongly suggested, but not required

Experience working in or with our clients' industries : Oil and gas, c-stores, or tobacco.

DIVISION : IGEN

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .