Residential Service Tech

JOB SUMMARY

The HVAC Service Technician diagnoses and repairs heating, ventilation, and cooling systems and leads customers to informed and confident buying decisions by providing knowledgeable consultation and delivering an extraordinary customer experience.

DUTIES & RESPONSIBILITIES

• Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers.
• Diagnose and repair of electronic, mechanical, and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, as scheduled or as needed, to service needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in any paid training Environment Masters determines relevant to your HVAC technician role. These trainings may or may not be during normal work hours.
• Identify and report to Service Manager potential opportunities for additional business (newer system, service contracts, and additional services).
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

• Communication
• Customer Focus
• Dependability/Productivity
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Technical Skill

REQUIRED SKLLS & ABILITIES

• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Well groomed, neat appearance
• Valid driver’s license and clean driving record
• Observe all company procedures and safety rules
• Work as part of our team to ensure customer satisfaction
• Must be available for on-call shift rotation

EDUCATION & EXPERIENCE

• At least 6-months' experience
• Education and/or hands on training or apprenticeship in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.

PHYSICAL DEMANDS

• Must be physically able to lift, lower, push, and pull objects of up to 50 lbs. unassisted
• Ability to stand, sit, walk, walk on uneven surfaces or unstable ground, climb, bend, stoop, reach, balance, talk, hear, taste, smell, and crouch, all for extended periods of time
• Position requires use of hands to finger, handle, or feel

WORK ENVIRONMENT

• Field environment including interior and exterior of customers' residential properties. May require exposure to weather conditions, dusts, and mists that may be present while working outdoors. Exposure to chemicals may occur. Use of personal protective equipment including safety-footwear, goggles, gloves, shield, and hardhats may be required.

WORK SCHEDULE

• Generally, Monday through Friday from 7AM to 5PM. Periodic nights, weekends and on-call work may be required.

REMOTE WORK ELIGIBILITY

• Not Eligible