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Service Delivery Manager - Fixed‑Price Projects for Azure Government & Microsoft GCC High Enablement

Service Delivery Manager - Fixed‑Price Projects for Azure Government & Microsoft GCC High Enablement

Agile ITSan Diego, CA, United States
10 hours ago
Job type
  • Full-time
Job description

Agile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.

What you’ll work across (our services)

  • Professional Services – Enablement (fixed‑price projects)
  • Managed Services – Security & CMMC Compliance for Microsoft cloud and on‑premises systems
  • Microsoft GCC High Licensing (secure onboarding & lifecycle operations)
  • Complementary Partner Services (co‑delivered with strategic partners)

Own delivery of fixed‑price cybersecurity enablement from scoping to acceptance. Lead PMs / engineers, enforce SOW quality and control mappings, manage risk / change, and ensure projects land on‑time / on‑budget with audit‑ready evidence and a crisp handoff to MSP operations.

Responsibilities

  • Plan & execute : Drive schedules, resources, and quality for identity, endpoint, data protection, threat, landing zones, and migrations.
  • Quality gates : Enforce SOW clarity, acceptance criteria, HLD / LLD reviews, and CMMC L2 control mappings in build docs / runbooks.
  • Evidence & compliance : Standardize evidence packages; contribute to SSP / POA&M inputs with GRC partners.
  • Risk & change : Maintain RAID logs; manage change orders; protect project margin.
  • Handoffs : Transition to MSP with runbooks / SLAs / monitors; complete readiness / acceptance checklists.
  • Automation & standardization : Promote PowerShell, Bicep / Terraform, Logic Apps, and n8n / Rewst for repeatable, faster delivery.
  • Success Metrics (6–12 months)

  • On‑time / on‑budget ≥ 90%; project margin at / above plan.
  • Rework

  • Time‑to‑audit‑ready reduced vs baseline
  • CSAT ≥ 4.5 / 5.
  • ≥ 33% attach from enablement to managed services within 90 days.
  • Required Qualifications

  • 5–7+ years leading security / cloud projects in an MSP / SI or enterprise.
  • Working knowledge of Azure, M365, and Azure Gov / Microsoft GCC High differences / constraints.
  • Ability to map CMMC L2 / NIST 800‑171 controls to Microsoft implementations and document them.
  • Familiarity with automation (PowerShell, Bicep / Terraform, Logic Apps; n8n / Rewst a plus).
  • Strong project governance (risk / change), stakeholder management, and SOW discipline.
  • Education : College degree preferred, not required.
  • Nice to Have

  • Former engineering background (Entra / Intune / Defender / Sentinel / Purview).
  • PMP / Prince2; SC‑100 / AZ‑500 / SC‑200 helpful.
  • Experience with PSA project accounting and milestone billing.
  • Tools You'll Use

    AutoTask PSA, Moovila, Project Management, Automation tools like Zapier / Azure Logic Apps / Power Automate / n8n / Rewst

    Compensation & Benefits

  • Competitive compensation
  • Comprehensive benefits (medical, retirement, PTO, professional development).
  • Mission‑driven work that directly strengthens the national security supply chain.
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