Platform Consultant FED / SLED

Platform Consultant

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.

The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform within our public sector space. In close collaboration with other functions, the Platform Consultant establishes close relationships with our public sector customers' Senior Executive teams. Through the in-depth understanding of the market, our customers' needs and the Platform's ability to drive a significant ROI, the Platform Consultant operates as a trusted advisor to the customers' C-suites. The Platform Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners.

Principal Duties and Essential Responsibilities :

• Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer's ROI increased capacity and improved CX experience.
• Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
• Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
• Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the "platform of choice" for their contact center.
• Present In-depth Verint's Engagement Data Hub to senior IT and Data Science teams.
• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint's platform.
• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
• Identify white spaces in customer accounts and drive closure of opportunities.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements :