Membership Experience Marketing Coordinator | Full-Time | Ken Garff (Utah) Unive

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the direction of the Director of Member Experience, the

Membership Experience Marketing Coordinator

plays a key role in our Member Experience Team, helping create memorable moments for our Club Members before, during, and after every visit. This role brings fresh ideas to life by planning and promoting engaging programs, events, and experiences that strengthen connection and community within the Club.

In addition to supporting daily member-focused initiatives, the Coordinator contributes to broader marketing efforts that highlight the Club’s brand, offerings, and special events across multiple channels. Creativity, strong organization, and a warm, outgoing presence are essential as you help deliver exceptional experiences that make every member feel valued and excited to return.

This role pays an hourly rate of $18.00-$22.00

Benefits for Full-Time roles

Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until March 27, 2026.

About the Venue

Ken Garff University Club

is the premier private social club in Rice-Eccles Stadium, offering members a place to connect, celebrate, and thrive. We pride ourselves on creating unforgettable experiences for our diverse member base, including University of Utah alumni, faculty / staff, sports fans, and the Salt Lake City community.

We’re seeking a dynamic Membership Experience Marketing Coordinator to bring creativity, energy, and out-of-the-box thinking to our member programming.

Responsibilities

Event Marketing, Promotion and Visibility :

Day to Day :

Coordinate and distribute emails to members meeting the club’s communication standards

Promote events through digital and social media channels, email newsletters, or other platforms

Update events and registration information for member programming and events

Support in completion of new member data entry

Respond to member communications in a timely manner – Zingle, Social Accounts, Voicemail

Document member events with photos to be used in newsletters, social, and club marketing

Support in ARMI calls and data entry to boost member engagement

Collaborate with other departments to identify, complete, and implement one unified annual Club calendar of member events

Populate event calendar and create event registration confirmations

Support Member Experience front of house by checking in members for events, answering phone calls and making reservations for members.

Support the Member Experience Team in brainstorming, developing, and implementing unique and engaging events tailored to the diverse interests of our members, including social gatherings, networking events, family activities, and community-focused programs.

Assist with coordinating all aspects of event setup, execution, and teardown, ensuring smooth and seamless operations.

Support in vendor coordination including partnering with Office Manager for accounts payable

Act as the face of the club during events, warmly welcoming members, fostering connections, and addressing their needs while assisting at the front desk to enhance the overall member experience and engagement.

Gather member feedback during events to continuously improve future programming.

Work closely with the Membership Sales and Member Experience teams to align events with strategic membership goals.

Partner with the Membership Assistant and other departments to ensure operational support for events and member programming.

This job description is not intended to be all-inclusive; the employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Qualifications

Experience :

1–2 years of marketing experience, ideally in live entertainment, hospitality, or venue management.

Proficiency in Microsoft Office Suite; Canva; experience with event management software (TripleSeat, ClubSpot, Ungerboeck)is a plus.

Bachelor’s degree in marketing, Communications, Public Relations, or related field preferred.

Required Skills & Traits

Outgoing and personable, with excellent interpersonal and communication skills.

Creative thinker with a passion for delivering innovative and engaging experiences.

Highly organized, with the ability to manage multiple projects and adapt to changing priorities.

Proactive and high-energy, with a problem-solving mindset and can-do attitude.

Strong written communication skills, with experience creating promotional content.

Flexibility to work mornings, evenings and weekends and holidays as to support events and member programming.

Physical Requirements

Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing / ladders, squatting / kneeling, reaching, grasping, pushing / pulling, twisting / bending, lifting / carrying, pushing / pulling up to 100 lbs. on occasion, folding / unfolding, talking, hearing, and seeing.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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