Hotel Front Desk Agent

Hampton Inn & Suites AlpharettaAlpharetta, GA, US

30+ days ago

Job type

Full-time

Job description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities :

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping : keep accurate records of all hotel guest account information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications :

Exhibits working knowledge of Microsoft Office and reservation management systems

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

High school diploma, GED, or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

Discover comfort in the Windward Business District, five minutes from Alpharetta and near local restaurants and businesses. You’ll be within 15 minutes of the Avalon shopping district, Wills Park, the Equestrian Center, and Ameris Bank Amphitheatre shows.

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Hotel Front Desk Agent • Alpharetta, GA, US