VTC Technician

We have an immediate opening for a VTC Technician. The VTC Technician supports mission-critical media operations and communications for our

government customer that is responsible for providing IT services and support. The VTC Technician will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations.

• Responsibilities
• Schedule and manage telephone meetings using phone conference, VTC, and UC systems
• Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
• Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
• Perform system integrity and connectivity tests to ensure system availability
• Assess and report on performance and usage numbers
• Ensure compliance with policies and procedures including DoD STIG requirements
• Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators
• Demonstrated customer service skills, and experience fielding and troubleshooting customer questions and issues
• Experienced with Microsoft Outlook, Word, Excel, Power Point and TEAMS
• Experience with AMX and Crestron audio / video controllers and related peripherals
• Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites
• Experience supporting communications / media systems such as : teleconference systems, VTC systems and UC interfaces
• Other duties as assigned
• Essentials
• Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
• Customer service skills, and experience fielding and troubleshooting customer questions and issues
• Experience supporting communications / media systems such as : phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
• Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
• Experience with media / VTC / UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
• Familiarity with Microsoft Active Directory / GPO integration with SCCM
• Possesses good knowledge of different software systems, client / server architectures and various compatibility requirements.
• Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
• Abilities
• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem solving skills
• Strong self-starter requiring minimal supervision
• Able to take proactive measures to prevent problems rather than reactive by nature
• Strong verbal and written communication to effectively express concepts, plans, and proposals
• Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and / or Experience
• Associates' Degree in Computer Science, Information Technology, or related discipline preferred
• 1+ years of experience performing VTC systems administration functions preferred
• Compliance Requirements
• Active Secret Clearance required.
• Drug Test Required.
• Background Check Required.
• Trainings
• I9
• Pay and Benefits

The pay range for this position is $18.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Rock Island,IL.

• Application Deadline

This position is anticipated to close on Oct 17, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.