Software Engineer (ITSM)

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an ITSM Software Engineer to join Zions Bancorporation's ITSM Engineering Team. The ITSM Software Engineer plays a key role in building and implementing integrations with ServiceNow. The initial area of focus is on enhancing CMDB capabilities. A healthy CMDB is critical to efficient system automation and many high-value ITSM processes. The Software Engineers building and maintaining the CMDB and its related systems are critical to Zions delivering world-class services to its customers.

The ITSM Software Engineer will :

• Integrate CMDB with external systems (e.g., SCCM, Intune, Fusion, Archer, GCP) using Service Graph Connectors and custom APIs.
• Implement and optimize ServiceNow Discovery and Service Mapping processes.
• Architect, configure, and maintain the ServiceNow CMDB to ensure data accuracy, completeness, and compliance.
• Develop and enforce governance policies and best practices for CMDB usage.
• Build self-service workflows and automation for CI updates, service map recertification, and onboarding processes.
• Support REST API integrations, CyberArk credential management, and agent-based discovery
• Systems and Process Automation using Python, ServiceNow / JavaScript, and various automation platforms depending on skill sets and interest.

Qualifications :

Location :

This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as :

Benefits :

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.