Technical Support Analyst

Job Description

Job Description

Tier 2 Technical Support Analyst

Hybrid – Onsite / In-Office, Remote, and Travel to Missouri Locations

Work Wellbeing Score : 82 (Indeed)

At KVC Health Systems , we are dedicated to enriching and improving lives. Our Work Wellbeing Score of 82 reflects our commitment to creating a workplace where people feel supported, valued, and motivated to make a difference every day.

We are seeking a Tier 2 Technical Support Analyst to join our team. This role plays a key part in maintaining the technical stability and efficiency of our organization by providing advanced troubleshooting, issue resolution, and proactive support across multiple locations.

Position Summary

The Tier 2 Technical Support Analyst serves as the primary point of contact for complex technical issues escalated from Tier 1 support. This position supports a wide range of technologies, documents and resolves issues, performs system maintenance, and assists with technical projects. Regular onsite travel to offices, agencies, and corporate headquarters is required.

Key Responsibilities

Serve as the regional lead for advanced technical troubleshooting and issue resolution.

Provide remote and onsite support for hardware, software, and network systems.

Maintain and document system performance, updates, and solutions.

Assist with deployment, maintenance, and project-based technology initiatives.

Ensure timely communication, collaboration, and documentation through ticketing systems.

Uphold KVC’s mission and values in all interactions with staff, clients, and partners.

Education & Experience

Education : Associate degree or equivalent job experience

Experience : 1–3 years in a business environment

Demonstrated proficiency with Microsoft 365, Microsoft Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive

Licensure / Certification

Valid driver’s license and auto insurance

Preferred Experience & Skills

Meets KVC requirements for insurance

Willingness to travel and continually develop technical skills

Strong communication and interpersonal abilities

Ability to translate technical information for non-technical audiences

Proactive, resourceful, and customer-focused

Strong problem-solving, documentation, and critical thinking skills

Team-oriented with a collaborative mindset

Our Culture & Values

At KVC, our people are the heart of everything we do. We believe in :

Helping people with authenticity and compassion

Fostering family connection and collaboration

Driving progress through urgency, innovation, and diverse perspectives

Employees are expected to be positive role models, remain solutions-focused, and uphold confidentiality and professionalism at all times.

Join a team that values innovation, teamwork, and purpose.

Apply today to help us continue creating meaningful impact through technology and care.