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Concierge Manager - Colony Square

Concierge Manager - Colony Square

Jamestown Management CorporationAtlanta, GA, US
12 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Description

Position Title : Concierge Manager

Reports To : Assistant General Manager

Position Summary :

The Concierge Manager will interact with internal and external guests and residents of Colony Square. Provide unparalleled service, creating and providing a seamless experience for all customers. The Concierge Manager will service customers both on the phone and in person; providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas. The position will provide leadership support; and assistance to the team; train and coach Concierge team member as needed and enforce all policies and procedures.

Primary Responsibilities :

  • Develop, and retain the best ExperienceMakers that make up the Colony Square Concierge team.
  • Identify and fully develop the inventories of services provided to guests and residents of Colony Square.
  • Responsible for vetting process and agreements for third party amenity providers. Manages on-going relationships with these key vendors and contractors to ensure flawless execution of service.
  • Partners with the Colony Square Marketing team in developing and executing programs that support store sales and a unique shopping and dining experience. Attends weekly marketing meetings
  • Oversees the ‘surprise and delight’ offerings to guests of Colony Square by supervising the Concierge responsible for this portion of hospitality.
  • Develops relationships with Colony Square’s retail and office tenants and residential communities.
  • Focus on improving existing programs while assisting in the creation of new and varied experiences that offer a fresh and inviting guest experience.
  • Execute hospitality, marketing and event plans on property and off – often requiring evening and weekend assignments.
  • Expertly manages administrative duties such as expense reporting and payroll and timekeeping. Manager is responsible for scheduling and time sheets.
  • Provide leadership support for the Concierge team; including training and ongoing coaching as needed.
  • Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless

guest experience.

  • Ensure uniform guidelines are adhered to by the Concierge team at all times; clean and pressed and worn in the appropriate manner. Responsible to ordering uniforms and coordinating dry cleaning.
  • Partners with Assistant General Manager to lead Hospitality Training for operational departments monthly, as needed.
  • Facilitate monthly Concierge meetings in order to stay informed of property changes, events, promotions, etc.
  • Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings with Marketing and Management teams.
  • Coordinate the quarterly retail tenant soundbite surveys and review with General Manager & Assistant GM.

    • Skills / Qualifications :

  • Strong understanding and knowledge of Colony Square and Midtown Atlanta.
  • Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control
  • Organized, detail-oriented self-starter, able to work independently and part of a group.
  • Must be flexible and able to work weekends, nights and holidays to support the property’s peak hours of operation and Concierge team needs
  • Proactive, approachable and solution-focused
  • Must be able to work in a fast-paced environment, maintaining professionalism at all times.
  • Ability to multi-task and work well under pressure.

    • Physical Requirements :

  • Able to push a Bell cart and lift up to 35 pounds
  • Standing up to 8 hours a day in an outdoor environment
  • Walking up to 8 hours a day
  • Stooping
  • Bending up to 4 hours a day
  • Working outdoors up to 8 hours a day
  • Ability to climb ladders and stairs
  • Ability to use a computer
  • Ability to multitask
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    Concierge Manager • Atlanta, GA, US