Front Desk Receptionist

Job Description

Job Description

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Front Desk Receptionist to work at our Woodland Park Apartments located in Herndon, VA !

Summary :

The Front Desk Administrator / Receptionist plays a vital role in ensuring a welcoming, professional, and efficient environment for residents, guests, and staff at Woodland Park Apartments. This role is essential to maintaining a high level of resident satisfaction and ensuring smooth day-to-day operations within the community.

As Front Desk Administrator / Receptionist, you will be responsible for delivering exceptional customer service, managing front desk operations, handling administrative tasks, and assisting with resident services and community events. As Front Desk Administrator / Receptionist, you will report directly to the Property Manager and will be responsible for tasks as needed, to include but not limited to :

Key Responsibilities :

Resident & Guest Services :

• Greet and welcome residents, prospective residents, and guests in a professional and friendly manner.
• Provide a positive customer service experience by being attentive, courteous, and responsive to inquiries and concerns.
• Answer and direct phone calls, take messages, and respond to emails in a timely manner.
• Manage guest check-ins and check-outs, ensuring accurate documentation.
• Assist residents with service requests, pest control requests, and package acceptance adhering to community guidelines.
• Register and issue parking passes, gate passes, fitness fobs, and pool passes.

Administrative & Operational Support :

Community Engagement & Events :

Qualifications & Competencies :

Schedule : 9-6pm, office is open 7 days / week. You will work 40 hours / week, which includes working three weekends a month (with two days off during the week).

Compensation and Benefits information : Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work / life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work / Life Balance

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.