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Patient Service Team Coordinator

Patient Service Team Coordinator

Medstar Good Samaritan HospitalBaltimore, MD, US
14 hours ago
Job type
  • Full-time
Job description

Administrative Coordinator

Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department. Coordinates patient scheduling, registration, and managing patient overflow. Oversees daily functions of assigned administrative staff, management of office supplies, customer service and service recovery, and daily operations workflow. Where applicable, may be responsible for assisting in supervising call center staff.

Primary Duties and Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
  • Acts as a backup resource for administrative positions in the practice, including but not limited to assisting with assigned staff where applicable. Offers assistance as needed to ensure medical practice operations run smoothly.
  • Recommends new or modified policies and procedures to reduce cost and / or improve staff performance.
  • Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service.
  • Assists in the development of department goals and objectives and ensures adherence to department policies, procedures, quality standards and safety standards.
  • Serves as proficient superuser of IDX including obtaining referrals, scanning financial documents into the patient's account, collecting co-pays as well as collecting for self-pay services.
  • Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility regarding payment for services and co-pays.
  • Ensures a superior patient experience. Serves as a liaison between patients and staff.
  • Prepares, updates, and copies forms, reports, and records on a routine basis.
  • Resolves fee ticket discrepancies by compiling and verifying all fee tickets against the Daily Charge Report.
  • Ensures patients are contacted regarding missed appointments.
  • Ensures office equipment is operational and reports any service needs to practice leadership and IS Help Desk as needed.
  • Takes personal responsibility for the neat appearance of the work location.
  • Performs all user audits and functions related to staff inputting data into the Practice Management System.
  • Maintains current knowledge of technical and business developments.
  • Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.

Minimum Qualifications

Education

  • Bachelor's degree in health care admin or related field preferred
  • One year of relevant education may be substituted for one year of required work experience.

    • Experience

  • 3-4 years in a health care setting, including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required.
  • Working knowledge of IDX / GE centricity business systems preferred.

    • Licenses and Certifications

  • CPR - Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations within 90 Days required.

    • Knowledge, Skills, and Abilities

  • Excellent interpersonal communication, customer service skills, and good telephone etiquette.
  • Knowledge medical terminology, ICD 9-CM and CPT coding; knowledge of policies, procedures, and rules / regulations of insurance companies; and a demonstrated ability to operate multi-line telephone system.
  • Demonstrated computer skills including the use of electronic medical records, scheduling systems and standard health care systems.
  • Is well-versed in the insurances and has a strong understanding of Medical Assistance, Managed Care and Medicare.
  • Must have demonstrated ability to organize and lead administrative office associates and processes effectively.

    • This position has a hiring range of $20.57 - $36.27.

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    Patient Service Coordinator • Baltimore, MD, US