Home Manager | Homestead

Shift Manager

Job Group : Residential Care

Status : Non-Exempt

Supervises : Yes

Reports To : Residential Program Director

Purpose

The Shift Manager ensures consistency, safety, and high-quality residential programming across assigned shifts. This role provides operational leadership, supports staff performance, and maintains therapeutic alignment throughout the home. As a key culture-setter, the Shift Manager helps uphold The Heritage Community's mission of providing trauma-informed, relationship-centered care for every student.

Key Responsibilities

Relationship-Based Care

Build supportive, professional relationships with students using trauma-informed practices.

Implement treatment plans and behavior strategies as directed by clinical and residential teams.

Supervise students during routines, transitions, activities, and high-risk environments to ensure safety and structure.

Provide crisis intervention, de-escalation, and physical safety holds when trained and appropriate.

Model emotional regulation, conflict resolution, and accountability.

Maintain safe, clean, and structured environments across assigned units.

Complete accurate, timely documentation (shift reports, incidents, logs).

Communicate clearly with staff, departments, and treatment teams.

Participate in required trainings and maintain all certifications.

Support onboarding and mentoring of new staff.

Step into additional responsibilities as needed ("Next Person Up").

Leadership & Oversight

Lead regulation coverage, safety operations, and campus supervision during assigned shifts.

Supervise and develop coaches.

Serve as primary decision-maker during the shift; escalate concerns when needed.

Ensure smooth communication and handoffs across shifts.

Program Execution & Clinical Alignment

Ensure accurate application of student behavior strategies across campus.

Collaborate with Clinical, Residential, Academic, and Nursing teams to maintain therapeutic consistency.

Participate in Treatment Team meetings or case reviews when requested.

Track behavior trends and provide feedback to support data-informed interventions.

Staff Development & Performance Management

Coach and mentor staff through regular feedback and observation.

Support onboarding of new team members and ensure consistent adherence to campus protocols.

Collaborate with HR and leadership to address performance issues.

Model professionalism, emotional steadiness, and mission-driven leadership.

Operations & Compliance

Oversee shift operations, including staffing, transport coordination, documentation, and safety.

Audit documentation and address gaps.

Conduct facility checks and report maintenance or safety concerns.

Ensure compliance with licensing, safety standards, and program expectations.

Student Engagement & Safety

Maintain a physically and emotionally safe campus environment.

Lead or support crisis responses and ensure thorough follow-up.

Encourage positive engagement through structured programming and supportive interactions.

Strategic & Cultural Leadership

Represent shift leadership in meetings or cross-campus initiatives.

Identify and share trends, risks, and opportunities for improvement.

Promote The Heritage Community's mission, values, and trauma-informed philosophy.

Qualifications

Education & Certification

Bachelor's degree in psychology, social work, education, or related field preferred.

Must maintain CPR / First Aid and NCI certification.

Experience

Minimum 2 years in a residential treatment or similar therapeutic setting.

At least 1 year in a leadership or supervisory role.

Experience with crisis intervention and trauma-informed care required.

Skills

Strong leadership, coaching, and team-building abilities.

Emotionally steady during crises; able to lead de-escalation efforts.

Effective communicator with strong organizational skills.

Able to maintain professional boundaries and model therapeutic consistency.

Dependable, solution-focused, and able to manage multiple priorities.

Other Requirements

Must be at least 20 years old.

Must meet all Heritage pre-employment requirements.

Physical ability to perform safety holds, respond to crises, and participate in physical activities (hiking, recreation, etc.).

Valid driver's license.

Physical Requirements

Frequent walking and standing, including over uneven terrain.

Ability to maintain sight-and-sound supervision at all times.

Ability to run short distances in emergencies.

Lift and move up to 50 pounds.

Participate in safety holds when trained and required.

Work indoors and outdoors in varied weather conditions.

Sustain emotional and physical resilience while supporting students in crisis.

Work Environment

A highly active residential setting involving classrooms, homes, outdoor spaces, and high-adventure activities. Staff regularly interact with students experiencing acute mental health needs and must maintain composure, clarity, and therapeutic boundaries. Physical and emotional stamina are essential.

Supervisory Responsibilities

Supervise, coach, and support assigned team members.

Participate in hiring, onboarding, scheduling, and performance management.

Ensure staff follow policies, procedures, and therapeutic guidelines.

Foster a supportive, mission-driven, and accountable team culture.

This summary highlights key responsibilities but is not all-inclusive. Additional duties may be assigned to support program needs.

We are committed to providing a safe and secure work environment for all employees. As a result, all new hires are required to successfully complete a background check, which may include verification of employment history, education, and criminal records.