Talent.com
Manager Technical Corrugated Service

Manager Technical Corrugated Service

Sun AutomationGlen Arm, MD, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are seeking a highly skilled and experienced Manager of Technical Corrugated Services to lead our team of technical service professionals. The ideal candidate will be proficient in LMC, SUN, PARA, KOLBUS, LANGSTON, and HYCORR products, both in process and electrically. This role is critical in ensuring the efficient troubleshooting and resolution of issues by remotely connecting and getting online with machines.

RESPONSIBILITIES

  • Lead and manage a team of technical service professionals with expertise in LMC, SUN, PARA, KOLBUS, LANGSTON, and HYCORR products.
  • Oversee the troubleshooting and resolution of technical issues related to industrial and corrugating machines.
  • Ensure the team is proficient in Siemens, AB, and Omron systems.
  • Design and implement onboarding plans, training programs, and cross-training initiatives to ensure consistent 24 / 7 coverage and high case resolution times.
  • Collaborate with the Director of Aftermarket to align technical service strategies with overall business goals.
  • Monitor and report on team performance, ensuring high standards of service delivery and customer satisfaction.

KEY PERFORMANCE INDICATORS (KPIs)

  • Average Case Resolution Time : Ensure that the average case resolution time is within 24 hours.
  • First Contact Resolution Rate : Achieve a first contact resolution rate of 85% or higher.
  • Customer Satisfaction Score : Maintain a customer satisfaction score of 90% or higher.
  • Team Utilization Rate : Ensure that the team utilization rate is consistently above 80%.
  • 24 / 7 Coverage Consistency : Maintain 100% coverage with no gaps in service availability.

    • QUALIFICATIONS

  • Proven experience in leading a technical service team.
  • In-depth knowledge of LMC, SUN, PARA, KOLBUS, LANGSTON, and HYCORR products.
  • Proficiency in Siemens, AB, and Omron systems.
  • Strong troubleshooting skills, particularly with industrial and corrugating machines.
  • Excellent leadership and team management abilities.
  • Strong communication and interpersonal skills.
  • Ability to design and implement effective training and onboarding programs.

    • BENEFIT SUMMARY

  • Health and Wellness : Medical; Dental; Vision.
  • Financial Future : 401k Plan with Company Match ; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
  • Well-being and Support : Wellness Program; Education Assistance; Paid Time Off.
  • Safety and Comfort : Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program .
    • Create a job alert for this search

    Technical Service Manager • Glen Arm, MD, US

    Related jobs
    • Promoted
    Mgr Maintenance

    Mgr Maintenance

    Medline Industries - Transportation & OperationsPerryville, MD, US
    Full-time
    Job Summary Oversee and manage the maintenance and housekeeping departments of the facility including the repair, maintenance and installation of machines, tools and equipment.Maintain buildings, g...Show moreLast updated: 6 days ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    Daniels HealthBaltimore, MD, US
    Full-time +1
    As the Customer Service Manager, you are the leader and expert of all customer service and administrative functions within your business unit. You play a critical role in ensuring a seamless and pro...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Director of Technical Program Management - Card Integration

    Director of Technical Program Management - Card Integration

    Capital OneEast Case, MD, US
    Full-time +1
    Director of Technical Program Management - Card Integration Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital ...Show moreLast updated: 15 hours ago
    • Promoted
    Travel CT Tech - $2,235 to $2,478 per week in Bel Air, MD

    Travel CT Tech - $2,235 to $2,478 per week in Bel Air, MD

    AlliedTravelCareersBel Air, MD, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Bel Air, Maryland, 21014!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package,...Show moreLast updated: 21 days ago
    • Promoted
    HVAC Service Technician Commercial Hiring Now!!

    HVAC Service Technician Commercial Hiring Now!!

    Controlled Environment TechnologiesShrewsbury, PA, US
    Full-time
    Provide professional customer service.Strong communication and organizational skills.Strong work ethic and flexibilty.Team player and able to work independently. Create and maintain a safe work envi...Show moreLast updated: 22 days ago
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    Medline Industries - Transportation & OperationsPerryville, MD, US
    Full-time
    Job Summary Oversee and manage resources and efficient processes for a large-complex distribution center operation.Job Description Responsible for the day-to-day operation to include, but not limit...Show moreLast updated: 29 days ago
    • Promoted
    • New!
    Unit Manager RN $10,000 Sign On Bonus

    Unit Manager RN $10,000 Sign On Bonus

    Complete Care at Corsica Hills LLCCentreville, MD, US
    Full-time
    Complete Care at Corsica Hills LLC - Unit Manager RN Registered Nurse $10,000 Sign On Bonus Full Time Day Shift On Call Weekend Rotation Long Term Care Experience Required RN Registered Nurse Licen...Show moreLast updated: 18 hours ago
    • Promoted
    Technical Product Management Director

    Technical Product Management Director

    COMTECH TELECOMMUNICATIONSAnnapolis, MD, US
    Full-time
    Technical Product Management Director.Comtech Telecommunications Corp.Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success.With multiple fac...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager- Washington Ave

    Branch Manager- Washington Ave

    PNCChestertown, MD, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 9 days ago
    • Promoted
    Business Manager

    Business Manager

    CalpineDelta, PA, US
    Full-time
    Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation re...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Call Center Manager

    Customer Service Call Center Manager

    Len The PlumberHalethorpe, MD, US
    Full-time
    Customer Service / Call Center Manager.This is an ON-SITE position, based out of our Halethorpe MD 21227 LTP Branch location. Full Time, Exempt, with Bonus Eligibility.Location : 3610 Commerce Drive ...Show moreLast updated: 22 days ago
    • Promoted
    Configuration Manager II

    Configuration Manager II

    SW CompleteMaryland Line, MD, United States
    Full-time
    Responsible for configuration management (CM) of developmental and operational systems.Works on developmental and operational teams to create and maintain configuration baselines (development, test...Show moreLast updated: 30+ days ago
    • Promoted
    Department Manager

    Department Manager

    McDonald'sShrewsbury, PA, US
    Full-time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,751 to $2,930 per week in Bel Air, MD

    Travel CT Tech - $2,751 to $2,930 per week in Bel Air, MD

    AlliedTravelCareersBel Air, MD, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Bel Air, Maryland, 21014!.Host Healthcare is an award-winning travel healthcare company with an immediate opening ...Show moreLast updated: 30+ days ago
    • Promoted
    Commercial Hvac Service Technician

    Commercial Hvac Service Technician

    Controlled Environment TechnologiesShrewsbury, PA, US
    Full-time
    Provide professional customer service.Strong communication and organizational skills.Strong work ethic and flexibilty.Team player and able to work independently. Create and maintain a safe work envi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Manager, Platform Engineering (Global Payment Network Test Tooling)

    Senior Manager, Platform Engineering (Global Payment Network Test Tooling)

    Capital OneArnold, MD, US
    Full-time +1
    Senior Manager, Platform Engineering (Global Payment Network Test Tooling) This candidate will lead the selection, implementation, and management of test automation tools and frameworks to ensure p...Show moreLast updated: 15 hours ago
    • Promoted
    Department Supervisor

    Department Supervisor

    Home Depot (Retail)New Freedom, PA, US
    Full-time
    Department Supervisor | Home Depot.Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchand...Show moreLast updated: 30+ days ago
    • Promoted
    HVAC / R Product Technical Support Manager - Americas (onsite)

    HVAC / R Product Technical Support Manager - Americas (onsite)

    Johnson ControlsNew Freedom, PA, US
    Full-time
    HVAC / R Product Technical Support Manager.Johnson Controls is seeking a highly experienced and strategic HVAC / R Product Technical Support Manager to lead our global technical support operations for ...Show moreLast updated: 2 days ago