Operations Manager Hybrid Delmarva Area

Benefits

401(k)

Competitive salary

P aid time off

Salary : $48,000 – $52,000 annually (salaried, based on experience) Schedule : Monday–Friday, 8 : 00 AM – 5 : 00 PM, with occasional support outside standard hours Paid Time Off : 10 days annually

About Us

We are a small, family-owned business serving Annapolis, Maryland's Eastern Shore, Ocean City and Sussex Co. Delaware, growing steadily with a reputation for quality and customer service. We run a close-knit team where everyone's contributions directly impact our success.

The Opportunity

We are looking for a calm, organized, and reliable Field Operations Coordinator to help oversee daily operations. This hybrid role bridges ownership and our field technicians — ensuring schedules run smoothly, jobs are completed accurately, customers are cared for, and revenue goals are consistently met.

This is a great fit for someone with a background in property management, service operations, or similar roles who enjoys problem-solving, supporting a team, and keeping operations running efficiently.

What You'll Do

• Coordinate and optimize technician schedules to maximize productivity.
• Support technicians in the field, ensuring they have what they need to succeed.
• Review completed jobs for accuracy, documentation, and customer satisfaction.
• Handle customer escalations with professionalism and empathy.
• Conduct follow-up calls with customers to confirm satisfaction.
• Generate and update estimates with accuracy.
• Monitor accounts receivable and follow up on outstanding balances.
• Act as the in-house expert on our field management software : Service Titan, helping streamline processes and reporting.
• Provide regular updates on key performance metrics.
• Perform other duties as assigned to support the business.

What We're Looking For

What We Offer

Salary range of $48,000 – $52,000 annually (based on experience).

10 days paid time off annually.

Hybrid role : mix of remote work and in-person support.

Opportunity to grow with a family-owned business expanding across Delmarva.

Supportive, close-knit team environment where your work makes a direct impact.

Flexible work from home options available.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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