Loan Servicing Representative

Loan Servicing Specialist

Responds to all servicing requests on booked loans including the posting of payments and answering loan questions related to the core system. Reconciles various life and disability insurances and processes payments to vendor. Pays insurance premiums and property taxes. Inputs all loan changes and / or makes corrections on the core system. Including loan maintenance for payment reversals, AFT, ACH Reviews for accuracy and prepares for mailing various loan-related notices and statements. (e.g. billing notices and past due notices.) Handles all revolving credit processes including set-up, balancing, posting and file maintenance. Reviews all loans to ensure compliance with customer identification program (CIP). Prepares various internal forms related to the abatement and modification of loans. Performs monthly escrow analysis. Prepares & records mortgage and lien discharges. Compiles information and prepares various loan reports as directed. Performs various administrative duties such as faxing, filing, making copies as needed.

Minimum Qualifications Job Specific Knowledge, Skills & Abilities : Familiarity with mortgage documents and residential loans Demonstrated organizational skills Attention to detail skills Ability to prioritize and multi-task in a fast paced environment Ability to work with minimal supervision Excellent customer service skills Proficient interpersonal skills. Proficiency in Microsoft Word and Excel Proficient ten-key skills and data entry skills. Working knowledge of standard office equipment. Ability to read, write and speak English effectively; effective communication skills Basic math skills (add, subtract, multiply, divide) Education and / or Experience : A high school diploma or equivalent required Minimum two (2) years clerical / administrative experience Minimum one (1) year experience in related positions normally required. Associates degree in a related field of study preferred. Completion of the Principles of Banking course between the first and third year of employment Experience in working with various stages of loans