Air Medical Communications Specialist Job at REMSA Health in Reno

Join to apply for the Air Medical Communications Specialist role at REMSA Health.

The Air Medical Communications Specialist position is responsible for the coordination of all air medical resources that REMSA Health operates or contracts with. This includes receiving calls from requestors, prioritizing simultaneous requests, dispatching the appropriate aviation asset, maintaining contact with requestors, and maintaining appropriate records for every flight request.

Qualifications / Experience

• Excellent verbal, written, and interpersonal communications skills required
• 2+ years of prior customer service experience preferred
• Ability to multi-task in a highly computerized environment required
• Ability to follow detailed and structured process, while providing a high level of customer service required
• Ability to type 30 wpm required
• Medical terminology knowledge preferred
• Prior or current EMT certification desirable, but not required
• Prior air medical dispatch experience a plus
• Ability to work as a team

Pay & Benefits

• Company matched 401(k) retirement plan
• Employee Bonus Plan & Holiday Bonus
• Scheduled Pay Increase
• Company paid Short & Long Term Disability coverage
• Tuition Reimbursement & an Education Center onsite
• AD&D, Life & Critical Illness insurance
• HSA with company contribution
• Pet Insurance
• 11 company recognized holidays that includes an employee designated holiday
• High bank limit PTO plan with a self-directed cash out provision with an additional 3 contingency days for new employees within first year.
• Gym Membership reimbursement
• Employee Assistance & PTO Donation programs

Must be able to work days, nights, weekends, and holidays.

All qualified applicants will receive consideration for this program without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.