Field Clinical Coordinator

Job Description

:

Training & Assistance for Nurses & Care Teams

• Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings
• Provide on-site and remote support to address common device and system issues
• Ensure compliance with facility protocols and company guidelines during device use
• Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
• Support nursing teams in performing basic patient reviews for stable patients
• Maintain strong clinical understanding, communication, and bedside interaction skills

On-Site Troubleshooting & Technical Support

• Respond promptly to service requests to resolve device malfunctions or connectivity issues
• Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
• Replace or maintain faulty devices to ensure uninterrupted clinical operations
• Ensure all necessary firmware updates are applied to keep devices performing optimally
  
• Device Installation & Setup
• Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
• Ensuring proper device calibration, pairing, and network connectivity
• Performing initial setup tests to verify full functionality before leaving the site

Compliance & Safety Adherence

• Compliance with HIPAA regulations and company policies to ensure patient data privacy.
• Adherence to safety protocols when handling medical-grade electronic devices.
• Verification that devices meet hospital infection control standards before and after installation.
• Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.

Documentation & Reporting

• Log all installation, troubleshooting, and repair activities in the system.
• Timely reporting of recurring issues to engineering or product teams for improvement.
• Maintenance of detailed service logs, customer interaction records, and resolution statuses.

Inventory & Maintenance Management

• Maintain an inventory of devices, replacement devices, and peripherals.
• Track device deployment, retrievals, and replacements in the system.
• Ensure proper storage and transportation of devices to prevent damage.

Communication & Coordination

• Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
• Providing actionable feedback to product development teams based on field observations.
• Relaying customer complaints and suggestions to higher management for resolution and process improvement.

Certifications & Skills:

• Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
• Valid driver's license and willingness to travel frequently.

Experience:

• Minimum 2–3 years' experience in clinical coordination, medical device installation, or healthcare technology support.
• Experience working in healthcare environments, preferably skilled nursing facilities.

Skills & Competencies:

• This role requires frequent travel within assigned regions.
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Excellent communication and interpersonal skills.
• Ability to train and guide clinical staff effectively.
• Strong troubleshooting and technical problem-solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently in the field while managing multiple priorities.