ServiceNow Business AnalystsInteron IT Solutions • VA, United States
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ServiceNow Business Analysts
Interon IT Solutions • VA, United States
19 days ago
Job type
- Full-time
- Quick Apply
Job description8+ years as a Business Analyst , with 5+ years on ServiceNow platform. Strong knowledge of CSM, ITSM (Incident, Problem, Change), ITOM, CMDB modules. Understanding of discovery, service mapping, and configuration item relationships . Experience with Agile / Scrum methodology and tools (JIRA, ADO). Excellent communication and stakeholder management skills. Certifications preferred : ServiceNow CSA / ITSM / CSM .
ServiceNow Business Analyst
Primary Skills-CSM, ITSM, ITOM, CMDB
Location : Hybrid Canada / USA
Experience : 8+ Years
Employment Type : W2
Job Description :
We are hiring two ServiceNow Business Analysts experienced in CSM, ITSM, ITOM, and CMDB modules to bridge technical and business requirements, ensuring successful ServiceNow implementations and enhancements.
Responsibilities :
- Gather, analyze, and document business requirements for ServiceNow modules (CSM, ITSM, ITOM, CMDB).
- Translate business needs into functional specifications and user stories.
- Conduct workshops, interviews, and process mapping sessions with stakeholders.
- Work closely with architects and developers to validate solutions and align with business goals.
- Support UAT, training, and go-live readiness activities.
- Develop documentation including process flows, reports, and dashboards.
Required Skills :
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