Leave and Accommodations Operations Manager

Leave And Accommodations Operations Manager

The Leave & Accommodations team is looking for an Operations Manager. This leader will oversee the teams responsible for administering leave benefits, disability benefits, and accommodations under the Americans with Disability Act, for Capital One US associates. The Leave & Accommodations team plays a key role in our associates' experience, providing support when associates need to take time away for their own health or to care for a family member, as well as providing accommodations so that each of our associates can thrive at work. The Operations Manager will be responsible for leading a talented multi-level organization to successfully execute operational processes, drive continuous improvement and ensure regulatory adherence, all while providing our associates with the best possible experience during key moments that matter.

Key Responsibilities :

• Lead day to day operations of a multi-level team, to drive results and ensure key operating and performance metrics are met
• Support escalated associate claim issues and provide direction for resolution and support, leading with heart and humanity
• Develop an ongoing training program based on industry best practices and emerging trends to ensure content and team remain up to date
• Monitor current and developing legislation to ensure operational processes are legally compliant
• Ensure team remains well-managed by monitoring key metrics, regularly auditing procedures, and owning risk identification, management and remediation
• Continuously and proactively identify and implement process improvements to ensure accuracy, mitigate risks and drive efficiencies
• Collaborate with vendors to improve administrative services and enhance the associate experience
• Manage staffing and forecasting based on volumes and trends
• Manage a talented group of people leaders and individual contributors, supporting their professional development and fostering an inclusive environment

This Role Is For You If You Are :

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA : $132,800 - $151,600 for Manager, Benefits Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.