Bilingual Call Center Rep $18+

Job Description

Job Description

Abundant Solutions is looking for a Bilingual Customer Service Representative in the Garland, Tx area.

Shift : 8am - 5pm Monday - Friday

Pay : $18+

This could be a temp - hire opening.

Duties and Responsibilities :

• Must be bilingual in English and Spanish as you will receive incoming calls, and process customer telephone orders, verify correct items, quantities, prices, and availability.
• Coordinate customer orders to ensure they are shipped promptly; effectively communicate priority orders.
• Contact customers who have orders on a regularly scheduled basis.
• Obtain information on new customers.
• Troubleshoot and resolve customer issues with products or specific orders.
• Receive and direct calls (other than customer service) to the appropriate personnel.
• Assist Area Managers with fulfilling orders, special orders, or research necessary.
• Track and address any back order issues, and all other manual reporting; audit as necessary (attention to detail).
• Establish and maintain professional communication with internal / external customers and vendors.
• Collaboratively work with inter-departments and customers.
• Notify the Manager of escalated issues such as mis-shipments, incorrect orders, etc.
• Participate in continuous improvement and physical inventory activity.
• Mastery of the company’s product catalog and technology; keep informed of all new company products to efficiently service all customers.
• Performance of other duties as assigned by the manager.

Abundant Solutions

214-217-6888