Claim Administrator

Claim Administrator

ServiceMaster Restore is looking for an outstanding full-time Claim Administrator to support the Mitigation Division!

ServiceMaster is an industry leading restoration services company that has served the St. Charles and St. Louis community for over 35 years, earning its stellar reputation. ServiceMaster is proud to be in business to serve in the restoration of commercial properties, businesses, and family homes after the devastation of disaster strikes in the form of a fire or flood. The construction division provides reconstruction services and is the final touch to restoring peace of mind for our customers. Our franchise offers a family oriented workplace while striving to perform above and beyond industry standards.

The part-time Customer Service Representative will maintain a schedule of 5 days per week, delivering excellent customer service as well as providing support to the mitigation management team. The position will undertake administrative tasks and be astute in technology, organization and time management. The ideal candidate will have proven customer service experience, be competent in prioritizing and working with little supervision, and demonstrate strong leadership and interpersonal skills. They will be self-motivated and trustworthy.

Job Purpose

The purpose of this position is to support all operations, including Project Managers, Supervisors and Specialists by compiling critical information concerning the customer, the insurance carrier requirements, and the nature of the disaster. To track all billing and costs for residential and commercial restoration and construction projects. Job assignments include insurance industry pricing software, data entry of all daily paperwork, receipts, and invoices, as well as maintaining all spreadsheets related to each project. Other responsibilities include organizing all back up documentation and approving payroll.

Reporting Relationships

Claims Administrators will directly report to Senior Claim Administrator.

On Commercial projects, the Claims Administrator will report to the Project Manager on each project.

Claims Administrators also report to the Office Administrator and Accounting Director.

Duties And Responsibilities

• Answers incoming calls and relays messages to the appropriate parties.
• Completes initial data, creates and maintains electronic folder(s), and utilizes the appropriate company software(s) for job tracking, estimating, and file storage.
• Prepares, organizes, and maintains file folder with hard copies of job materials for all operations.
• Creates and maintains a project estimate in the appropriate software with the correct Price List and ensures that the estimate aligns with carrier SLA's and / or signed contracts.
• Creates, edits, and maintains vehicle list and hotel assignments.
• Creates and maintains a contact list for each project.
• Assists with mobilization / demobilization efforts including booking flights, hotels, rental cars.
• Ensures everyone on a project is signed into the project daily, including all SRM personnel, general labor, and subcontractors, if applicable.
• Assist the PM / APM with line ups and ensure that there is an accurate headcount of both SRM personnel and General Laborers, that match the Master Sign In sheets and Dailies for each day.
• Audits estimate and job file daily during the course of the project and again when preparing file for billing.
• Ensures all spreadsheets and schedules are accurate and up-to-date daily.
• Manages petty cash, cash log, and disperses per diem as needed.
• Check all Accounts Payable reports against the job file and works with the Resource Coordinator and Project Manager to ensure all job costs are tracked properly and accounted for.
• Provides needed information to the client / adjuster / consultant as requested by the PM.
• Ensure all Subcontractor and Rental invoices are entered in invoicing software, added to the electronic file, and sent to AP to be processed.
• Assist the Project Manager with obtaining new subcontractor packets, W-9's, and a Certificate of Insurance from the subcontractors on a project.
• Review the equipment scanning database periodically and at the end of the job to ensure that all equipment is tracked and properly accounted for.
• Any and all other duties assigned by Management or Leadership.

Qualifications

Technical Skills :

General Skills :

The licensing / registration / certification / identification requirements for this position are, but not limited to, as follows :

Measurement of Performance

The measure of the performance of the Claims Administrator includes, but is not limited to :

Working Conditions

Working conditions can include weather conditions such as extreme heat or cold, rain, snow or ice. Some work environments may not be climate controlled.

Physical Requirements

Body Positions : Sitting at a desk for 12+ hours a day.

Claim Administrators will report directly to the Senior Claim Administrator.