Customer Support Manager

A company is looking for a Customer Support Manager for Shift 1.

Key Responsibilities

Manage and coach a shift team of 6-10 technical support agents and 1-2 Shift Leads

Monitor agent productivity and ensure adherence to standard operating procedures

Streamline internal processes to enhance customer service and satisfaction

Required Qualifications

Bachelor's degree preferred

1-5 years of industry and supervisory experience

Experience in a leadership or mentorship capacity preferred

Proven experience in a technical support or billing role

Experience working fully remote