Part-Time Partner Support Associate

A company is looking for a Part-time Partner Support Associate.

Key Responsibilities

Handle incoming calls from customers, providing prompt and professional responses

Document calls and ensure accurate information is provided using available tools and resources

Meet performance metrics related to call quality and customer satisfaction

Required Qualifications

Availability to work Friday evenings, Saturday, and Sunday

Experience with call center software; familiarity with Zendesk is a plus

Ability to manage multiple tasks and prioritize effectively

Willingness to learn and adapt to company guidelines and procedures

Strong customer-oriented approach and empathy towards clients