Join to apply for the Global Head Communication Surveillance, Vice President, Hybrid role at State Street
The Vice President, Communication Surveillance Compliance is a leadership role responsible for the strategic direction, execution, and oversight of State Street’s global communication surveillance program. This role spans multiple jurisdictions and business lines – including State Street Markets and State Street Global Treasury – and ensures compliance with internal conduct standards and regulatory expectations. The incumbent serves as the enterprise subject matter expert (SME) for communication surveillance and leads globally distributed teams in identifying, escalating, and remediating financial crime risks.
What You Will Be Responsible For
Global Surveillance Leadership
- Lead multi-regional surveillance teams across North America, EMEA, and APAC
- Assign regional officers-in-charge and ensure continuity of coverage and task ownership across time zones
- Oversee surveillance operations for State Street Markets and State Street Global Treasury, ensuring alignment with business-specific risk profiles
Surveillance Execution & Technology Enablement
Direct daily and monthly reviews of electronic communications (email, voice, chat, collaboration platforms) while utilizing best-in-class communication surveillance toolsImplement and optimize AI-driven surveillance tools to enhance detection of market abuse, conduct violations, and off-channel communicationsMaintain and evolve lexicons targeting market misconduct (e.g., insider trading, manipulation, MNPI exposure) and breaches of the State Street Standard of ConductEthics & Conduct Escalation
Serve as the primary escalation point for flagged communications involving potential breaches of the State Street Code of ConductInitiate and document referrals to Ethics, Global Human Resources, Compliance, and other internal partners, ensuring timely and complete handoff of relevant evidence and contextCollaborate with the Conduct Standards Committee to support investigations, findings, and remediation actionsMaintain referral logs and ensure compliance with escalation protocols and audit requirementsWhat We Value
Strong analytical thinking, problem solving, research, time management, and verbal and written communicationCapable of producing high quality and / or final work product and solutions under strict regulatory or management deadlinesAbility to take ownership and initiative, to negotiate, influence and build consensus and successfully navigate within a demanding and international environment of a leading global financial institutionPolicy Governance & Risk Management
Develop, certify, and maintain surveillance policies, control descriptions, and procedural documentationLead remediation efforts for backlog reduction, SLA alignment, and risk mitigation across business linesReporting & Analytics
Design and manage global reporting frameworks for operational metrics, daily dashboards, monthly summaries, and quarterly executive reportsStandardize and automate reporting across business units and regions, ensuring transparency and consistency in surveillance outcomesStakeholder Engagement & Governance
Act as the Market Surveillance SME in business oversight committees, providing expert guidance on surveillance trends, risks, and controlsLiaise with Compliance, Risk, Legal, Technology, and Business Unit leaders to align surveillance practices with enterprise goalsRepresent the communication surveillance function in strategic planning forums and regulatory engagementsTraining & Development
Lead onboarding, training, and certification programs for surveillance staffSupport succession planning and team transitions through structured coverage models and documentationPromote a culture of compliance and continuous improvement across the surveillance organizationChampion State Street’s Employee Resource Groups (ERGs) by encouraging team participation and integration into development plansEducation & Preferred Qualifications
Minimum of 10 years of experience in compliance, financial crimes, market surveillance, or related regulatory functionsDemonstrated ability to navigate a highly matrixed global organization, building cross-functional partnerships to drive task completion and strategic outcomesProven leadership in managing global teams and cross-border operationsDeep understanding of surveillance platforms, regulatory frameworks, and financial marketsStrong analytical, communication, and stakeholder management skillsBachelor’s degree required; MBA preferredWhat We Offer
MedicalPrescription DrugHealth Savings Account (HSA)Flexible Spending Accounts (FSAs)DentalVisionEmployee-Paid Life and Accidental Death & Dismemberment (AD&D) InsuranceEmployee-Paid Long-Term DisabilityCritical Illness InsuranceAccident Insurance & Hospital Indemnity InsuranceBusiness Travel Accident InsuranceShort-Term DisabilityIdentity Theft ProtectionLegal BenefitsBeWell ProgrammePaid Time OffEmployee Assistance Program (EAP)Salary Savings Program (SSP)Salary Range
$110,000 - $177,500 Annual
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job ID : R-776876
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