Senior Director, Operations and Strategy
The Senior Director, Operations and Strategy serves as a partner to the Chair and other members of the Department senior leadership team across the mission pillars for the School and Department, with a focus on department operations, budget development and financial reporting, and staff development. In partnership with the Chair and other senior leaders, contribute to the strategy, build and maintain the programs, ensure appropriate fiduciary stewardship and operational excellence, and help steer the direction for the Department.
Responsibilities
Strategic Planning
- Working with the Chair and other senior leaders, refines and implements strategic plan for growing the Department across the mission pillars of research, education, clinical care and community impact.
- Develops and implements strategic plans to achieve organizational goals.
- Analyzes market trends and competitive landscape.
- Collaborates with senior leadership to align strategies with business objectives.
Operational Management
Oversees departmental policies for recruitment, hiring process, and onboarding of new faculty and staff.Oversees daily operations of the healthcare system.Provides leaderships for the major business function within the Department, including management of processes and staff related to educational programming, research administration, faculty affairs (evaluations, promotions, appointments for ~45 faculty members); internal and external communications; policy development; facilities / space planning; CME; and others.Manages budgets and financial performance for the department.Ensures compliance with regulatory standards.Team Leadership
Provides leadership and accountability for central Department staff and Division administrators, including performance management, professional development, and reassessing plans for work distribution.Leads and mentors assigned team members.Fosters a collaborative and innovative work environment.Conducts performance evaluations and provides feedback.Project Management
Manages key projects from inception to completion.Coordinates cross-functional teams to ensure project success.Monitors project timelines and deliverables.Marginal or Periodic Functions
Participates in industry conferences and networking events.Provides mentoring and guidance to emerging leaders within the organization.Promotes individual professional growth and development by meeting requirements for mandatory / continuing education and skills competency while supporting department-based goals which contribute to the success of the organization.Adheres to internal controls and reporting structure.Performs related duties as required.Knowledge / Skills / Abilities
Sees ahead clearly and can anticipate future consequences and trends accurately.Strong financial acumen and knows how businesses work and possesses knowledge of current and possible future policies, practices, trends, and information; understands the financial impact of decisions.Demonstrated ability to lead clinical programmatic growth, including business planning, operational execution, and stakeholder alignmentKnowledge of healthcare delivery models, performance metrics, and quality improvementAbility to effectively deal with ambiguity in a fast-paced and changing environment.Strong planning skills to develop and adapt strategies based on changing market conditions.Expert knowledge of academic operations to develop long-term strategies that align with organizational goals and identify and mitigate potential risks.Ability to adapt strategies based on changing market conditions and balance short term and long-term impacts.Ability to make good decisions based on a mixture of analysis, wisdom, experience, and judgment.Strong critical thinking skills and judgement to evaluate relevant information and involve appropriate stakeholders before making decisions.Strong verbal and written communication skills and ability to relate to people across the organization.Ability to communicate a compelling and inspired vision or sense of core purpose.Ability to lead multi-disciplinary teams and inspire and motivate others to achieve the vision.Ability to aligns team goals with the organizational vision.Ability to resolve conflicts, foster a positive work environment, and recognize and reward team achievements.Ability to develop and manage budgets effectively.Ability to analyze financial data to inform strategic decisions and ensure financial sustainability of projects and initiatives.Education & Experience
Required Qualifications :
Bachelor's degree in Business Administration, Healthcare Management, or a related field.Ten (10) years of relevant experience in healthcare operations and strategy.Proven track record of leadership and management in a healthcare setting.Preferred Qualifications :
Master's degree in Business Administration (MBA), Healthcare Management, or a related field.15 years of relevant experience, including senior leadership roles.Experience in a large healthcare system or similar environment.Licenses, Registrations or Certifications
Required : None specified.
Preferred :
Fellow of the American College of Healthcare Executives (FACHE), Certified Healthcare Executive (CHE)Working Environment / Equipment
May work around standard office conditions.Repetitive use of a keyboard at a workstation.