Massage Therapist

Job Description

Job Description

POSITION PURPOSE :

We are seeking a hospitality focused and organized individual to join our team as a Massage Therapist. The Massage Therapist plays a crucial role in delivering the highest standard of care and service to all hotel members and guests. This position involves performing scheduled services to heal and relax guests in a luxurious, private, and peaceful environment.

ESSENTIAL FUNCTIONS AND DUTIES :

• Greet guests warmly upon arrival and ensure all procedures regarding client care and treatments are completed including consultation forms, up to date medical history, signed consent and detailed client treatment records.
• Perform scheduled services to all spa guests, while maintaining excellent customer service and care standards.
• Ensure that guests receive an efficient, friendly, consistent, and personalized service.
• Monitor, operate and maintain services on Book4time POS system.
• Manage guest feedback effectively by communicating and sharing with management or related parties.
• Monitor and maintain spa supplies, including linens, beverages, and retail products, always ensuring adequate inventory levels.
• Work closely with Spa management to identify, train & development needs and opportunities on an ongoing basis.
• Respond promptly and professionally to guest inquiries, requests, and concerns, providing accurate information and resolving issues to the best of your ability.
• Promote spa services, packages, and retail products to guests, offering recommendations based on their preferences and needs.
• Maintain and organize treatment rooms & equipment to ensure a clean work environment.
• Adhere to all spa policies and procedures, including hygiene and safety regulations, confidentiality guidelines, and customer service standards.

KNOWLEDGE, EXPIERENCE AND SKILLS

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION :

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

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