Field Service Representative Analyst

Description:

As required by the U.S. Government contract

Clearance Requirement: Secret or above clearance

Location: Washington, DC

Onsite Requirement: 5 days onsite
Travel: 25% travel CONUS/OCONUS

At Centex Technologies, we don’t just solve IT problems; we empower organizations to thrive through innovation. Since 2006, we've delivered cutting-edge solutions in cybersecurity, DevSecOps, digital transformation, and forensic investigations.

As a trusted government contractor, we proudly support federal, state, and local agencies with mission-critical services that drive operational excellence. Our culture is built on trust, transparency, empowerment, and family values that shape every client interaction and internal collaboration.

We are seeking talented operations and intelligence professionals to join our team at locations in the United States and abroad. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client user base.

You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, and develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users worldwide, as well as downloading your insights directly with Palantir team members in its offices.

Lastly, you will help facilitate collaboration across a global enterprise while ensuring Palantir customers' continued success. Come help solve the world’s most complex problems.

Make a difference!

Key Responsibilities:

• Provide desk-side training to analysts.
• Train analysts/operators in a classroom setting.
• Embed with user groups to deeply understand workflows.
• Proactively develop relationships with users at the customer site and surface use case gaps.
• Build initial dashboard products and assist users with building questions.
• Remain current and up to date on the latest platform features and capabilities.
• Staff the Help Desk by responding to user requests and working with the Palantir engineering team to troubleshoot issues.
• Provide timely and detailed feedback to the Palantir engineering team about the product.
• Consistently communicate product or user issues to the Palantir team.

Centex Technologies and its subcontractors comply with the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a), ensuring equal opportunity for all qualified individuals, including protected veterans and individuals with disabilities. We also participate in E-Verify.

Requirements:

• Prior experience with specialized platforms required (i.e. Palantir Foundry, Gotham, Gaia, etc.).
• Recent and in-depth hands-on experience with Palantir platforms is highly preferred.
• Military/Special Operations/Law Enforcement experience is highly preferred.
• Experience briefing high-level military stakeholders is highly preferred.
• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to work independently and as part of a team.
• Ability to travel domestically and internationally 25% of the time if needed.