Patient Triage and Imaging Coordinator

Valenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience.

The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system.

With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification.

With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.     About Our Opportunity As a Patient Triage and Imaging Coordinator, you’ll assist with the daily customer service and scheduling of patients for our KISx Card and KIS Imaging programs.

The KISx Card and KIS Imaging programs allow participating members to schedule outpatient surgical procedures and high-end radiology procedures, including MRI, CT, and PET scans, within a proprietary network of providers with little or no out-of-pocket expense to the employee.  The primary roles of the Patient Triage Coordinator are to ensure exemplary customer service while interacting with the Nursing Team and coordinating the scheduling of exams for all requesting patients.    Things You’ll Do Here :

• Provide detailed information on program benefits, procedures, and protocols via phone and email to incoming patients.  Accurately gather and document essential patient details, including demographic data, eligibility criteria, and specific surgical or imaging needs.  Assist with coordination of scheduling imaging or guiding to Case Management ensuring their convenience and adherence to program protocols.  Consistently update patient files and customer accounts with relevant case notes and other pertinent details.  Be the face of outstanding customer service, ensuring every program participant leaves with a positive impression.  Build synergies with various internal teams, especially the clinical nursing staff and operations members, to streamline patient care processes.  Establish and maintain strong relationships with imaging scheduling coordinators to support  patient care and the company’s growth.  Address queries from providers and internal team members promptly and effectively, ensuring complete clarity and satisfaction.  Proactively identify challenging situations and ensure appropriate action is taken to mitigate escalation with our business partners.  Attend departmental meetings and stay up to date on all business initiatives related to the program.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.    What You’ll Bring to the Team :   1+ year of customer service experience, preferably within a healthcare or insurance-related setting, demonstrating the ability to handle patient inquiries with empathy and professionalism.  Strong verbal and written communication skills to convey information clearly and compassionately.  Knack of organization and time management in order to succeed in data collection, scheduling, etc.  Proficiency in MS Office and ability to learn new applications and systems.  Team player – The ability to work with the whole team and are willing to contribute in any way necessary to accomplish our goals.  A plus if you have :   Familiarity with medical terminology    Where You’ll Work   This is a hybrid role, and our office is located in our Mechanicsburg, PA.

Your schedule will be Monday-Friday, 9 :

If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!    Perks and Benefits   Generously subsidized company-sponsored Medical, Dental, and Vision insurance.  Spending account options :