Customer Service

Customer Service

LHH Recruitment Solutions is working with a company within the Education industry who is in search of a customer service representative to join their team. This job is Monday-Friday 9am-6pm, FULLY onsite. The hourly rate is between $23/hr-$26/hr. You must have a Bachelor Degree to be considered for this role.
The Customer Service Representative will serve as a primary point of contact for students, parents, and internal stakeholders. This role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries in a fast-paced, service-oriented environment.

Key Responsibilities

• Respond to inbound phone calls, emails, and inquiries with professionalism and accuracy
• Provide clear information regarding programs, enrollment, policies, and services
• Resolve customer concerns efficiently while ensuring a positive experience
• Accurately document interactions and maintain records in internal systems
• Collaborate with internal departments to escalate and resolve complex issues
• Maintain a high level of confidentiality and professionalism at all times

Qualifications

• Bachelor's degree required
• 2+ years of customer service, support, or client-facing experience preferred
• Strong verbal and written communication skills
• Ability to manage a high volume of inquiries while maintaining accuracy
• Proficiency with CRM systems, databases, and Microsoft Office
• Strong problem-solving skills and attention to detail

If you are interested, please apply now!

Pay Details: $23.00 to $26.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.