General
Job Title : Vendor Relationship Manager
Division : Claims
Reports To : Per Beazley's Org Chart
Key Relationships : Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, regulators (including Lloyd's, PRA, FCA, CBI, CID, California) Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.
Job Summary : The Vendor Relationship Manager is responsible for the end-to-end management of key third-party vendors supporting the claims function, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters. The role ensures that vendors are sourced, contracted, onboarded, and overseen in line with regulatory standards, company policies, and operational objectives. Acting as the primary liaison between the business and its claims service providers, the role balances performance management, governance, and relationship development to drive quality claims outcomes, cost control, and customer fairness.
Key Responsibilities :
Strategic Alignment
- Understanding business priorities as determined by the Head of Claims Business Management and Group Claims Management Committee and aligning with stakeholder goals
- Translating strategy into actionable plans
- Connecting the dots across departments (e.g. aligning with Group Procurement policies, enterprise level responsible business initiatives)
Vendor Lifecycle Management
Lead sourcing and selection processes for DCAs, law firms, and loss adjustersConduct due diligence and onboarding assessments to ensure alignment with claims, compliance, and regulatory requirementsManage onboarding activities, including contractual agreements, service level definitions, reporting requirements, and trainingUnderstanding business priorities and aligning stakeholder goalsTranslating strategy into actionable plansConnecting the dots across departmentsOversight and Performance Management
Develop and maintain an oversight framework for DCAs, law firms, and loss adjusters in line with PRA, FCA, Lloyd's, CID, California Solvency II, Consumer Duty and Consumer Code of Practice obligations and ensure the framework remains up-to-date as the regulatory landscape evolves and changesMonitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committeesConduct periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breachesEnsure claims vendors deliver fair outcomes for policyholders, balancing indemnity spend with customer serviceContract Negotiation and Management
Drafting and reviewing contractsNegotiating terms, SLAs, and pricingUnderstanding legal and compliance requirements and operationalising into the Claims vendor management frameworksRelationship Management
Act as the primary point of contact for vendors, fostering strong, collaborative partnershipsFacilitate regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagementSupport the continuous improvement of vendor processes, technology integration, and claims practicesRisk, Governance and Compliance
Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actionsSupport regulatory reporting, internal audits, and board / committee papers on vendor oversightEnsure contractual terms, panel structures, and remuneration models remain compliant and effectiveEscalate material risks, breaches, or underperformance through appropriate governance channelsPersonal Specification :
Education and Qualifications
Degree in any discipline (preferred but not essential)Knowledge & Experience
Strong experience in governance, internal controls, audit, risk management, or compliance (typically 5+ years)Demonstrable knowledge of regulatory frameworks and governance best practicesProven experience managing third-party service providers, preferably within insurance claims (DCAs, law firms, loss adjusters)Strong knowledge of insurance regulation, and oversight requirements (e.g., PRA, FCA, Lloyd's Oversight Principles, Solvency II, Outsourcing and Third Party Risk Management)Excellent vendor management, negotiation, and relationship-building skillsStrong analytical ability with experience producing MI, dashboards, and performance reports.Ability to influence senior stakeholders and drive improvement through othersExperience managing or operating within formal governance structures and assurance frameworksSkills & Abilities
Excellent written and verbal communication skills are essential for conveying complex information to various stakeholdersLanguage skills (in addition to English) with a preference for Spanish, French and German.Ability to adapt to changing regulations and business environmentsAbility to build and maintain relationships with internal and external stakeholdersAbility to prioritise tasks, manage multiple projects, and meet deadlinesAbility to negotiate with stakeholders and influence their behaviour to ensure complianceGovernance & Control Mindset - ensures oversight obligations are met with robust frameworks.Ability to interpret performance metrics and identify actionable insights.Understands evolving requirements for claims outsourcing and delegated authority.Commitment to staying up-to-date with the latest regulations and best practices.General
It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to :
Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.Display business ethics that uphold the interests of all our customers.Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.Who We Are :
Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.
Be boldStrive for betterDo the right thingUpholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :
Beazley RACE - Including, understanding and celebrating People of ColourBeazley SHE - Successful, High potential, Empowered women in insuranceBeazley Proud - Our global LGBTQ+ communityBeazley Wellbeing - Supporting employees with their mental wellbeingBeazley Families - Supporting families and parents-to-beWe encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :
Internal Pathways (helping you grow into an underwriting role)iLearn (our own learning & development platform)LinkedIn LearningMentorship programExternal qualification sponsorshipContinuing education and tuition reimbursementSecondment assignmentsThe Rewards
The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organizationAttractive base compensation and discretionary performance related bonusCompetitively priced medical, dental and vision insuranceCompany paid life, and short- and long-term disability insurance401(k) plan with 5% company match and immediate vesting22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefsUp to $700 reimbursement for home office setup
