Customer Service PIC (Person in Charge)

Job Description

Job Description

Role Description

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

Required Skills / Abilities :

• Greets customers, answers questions, thanks customers and provides prompt and courteous service.
• Determines correct number of registers needed to accommodate customers and maintain productivity.
• Coordinates team member breaks, lunches, and side tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines.
• Observes employee performance and paperwork to determine that proper department procedures are followed.
• Provides training, encouragement, advice and feedback to cashiers.
• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.
• Assures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Performs other functions as necessary or assigned.

Experience / Education :

A High School Diploma or GED is preferred.

Supervisory Experience Preferred.

Customer service, math, computer skills preferred.

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits :

Health insurance

Dental insurance

Vision insurance

Colonial Life Elective Benefits

401(k)

Paid time off

Holiday Pay

Automatic Raises of $1.00 / hr every 1,040 hours worked

Auto raises will be provided based on straight-time hours worked until top of pay scale is reached,

Pay Range : Starting at $19.00 / hr (DOE)

Schedule :

Full-time

Evening, Weekends and Holidays are required.

Office Location and Travel :

LOCATION : In person

Reliably commute or planning to relocate before starting work (Required)

Working Environment

Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at / below shoulders, frequently lift / carry up to 10 pounds below waist, up to 50 pounds at waist / chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Shift needed is between 11pm-7pm as a Full-Time status.