Office Operations Assistant- Mental Health Clinic

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2025 Times Union Top Workplace-the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition : REQ4014

Employment Type : Full-Time

Shift : Days

Hours Per Week : 40- hours week

Location : Memorial campus

Hiring Range : $18.74-$25.07

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities :

• Greeting Patients : Welcomes patients and accurately enters their information into applicable systems. Verifies the patient's identification. Uses proper identification and greeting when answering phone calls. Prioritize calls and messages, and route to appropriate person / department as necessary.
• Patient Registration : Collects all patients' demographics in an accurate and efficient manner. Obtains all signatures as appropriate. Ensures a valid order is in the medical record if necessary. Coordinates and communicates with appropriate staff / department to obtain additional testing if needed (lab and / or imaging). Assists management with quality assurance as needed.
• Insurance Verification : Obtains insurance information and scans card(s) into the medical record. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check for Medical Necessity. Able to complete authorization requests as needed / appropriate.
• Collections : Collection of patient co-pays and / or financial responsibility and record payments into medical record. Complete cash reconciliation and deposits.
• Medical Records : Maintain confidential medical records. Obtains records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records. Management of incoming and outgoing faxes. Scheduling : Schedules medical office appointments and / or basic diagnostic testing and referrals when needed; physical, occupational or speech therapies; surgery and / or imaging services.

Additional Responsibilities :

Education, Training & Experience :

Certifications / Licensure :

Required Skills and Attributes :