Sr. Manager, Professional Services, U.S. Public Sector (NGFWSASE) | Active Top Secret Clearance

This position requires an active U.S. Government DoD Top Secret security clearance (or higher).

Your Career

As the Senior Professional Services Manager NGFW / SASE you will be a critical leader in your designated region. Youll lead a high-performing team of NGFW / SASE Professional Services Consultants for US Public Sector and assigned personnel driving the overall professional services business and providing expert oversight for all ongoing customer engagements. This role demands strong leadership to inspire a team with diverse skills and backgrounds. Your primary goal is to ensure the high-quality delivery of NGFW / SASE security solutions while consistently achieving key professional services business metrics. This role is highly integrated with the Service Sales Product Sales and other Support teams focusing on building strong trusted relationships and ensuring successful outcomes.

Your Impact

You will serve as the Professional Services leader for your team ensuring service delivery exceeds customer expectations and drives high levels of customer engagement.

Own the comprehensive financial and operational management of the business which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.

Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting including ownership of key business metrics such as utilization and customer satisfaction .

Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals effectively  managing a diverse mix of delivery resources (e.g. regional and global delivery teams) to achieve optimal efficiency.

Champion the integration of AI / ML tools to optimize internal Professional Services operations drive efficiency in service delivery and develop innovative execution strategies to increase team productivity.

A significant portion of your impact is external : collaborating with the sales leadership team product portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Focus on  the efficient delivery of standardized professional service offerings focusing on accelerating the customers time-to-value (TTV) and enforcing high-quality standardized service delivery methodologies across all engagements.

Qualifications : Your Experience

7 years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.

5 years of experience in a management role overseeing technical consultants architects Customer Success Engineers or Resident Engineers / Extended Expertise staff with teams of 10 technical resources.

Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition .

Strong foundational understanding of Internet security concepts and products with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.

Demonstrated experience running a profitable Professional Services or Customer Success business including achieving revenue / margin targets managing backlog health and optimizing project closure rates.

Skilled in key business systems including :

Experience with Professional Services Automation  tools (e.g. Clarizen Certina Kantata) for tracking metrics like utilization time-off and backlog.

Experience with Sales Management tools (e.g. Salesforce) for revenue forecasting and pipeline review.

Experience with Business Intelligence tools (e.g. Tableau) for reporting on key operational metrics.

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients .

Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership .

Bachelors Degree or equivalent military experience.

Ability to travel up to 25% domestically to customer sites and internal business meetings.

US Government DoD Active Top Secret Clearance or higher.

Additional Information :

The Team

Our Professional Services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and fixing integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales / commissioned roles) is expected to be between $178000 - $245500 / YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple : we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at   .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No.  Please note that we will not sponsor applicants for work visas for this position.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Experience : years

Vacancy : 1