Call Center Representative- Gilbert AZ

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

About the role

The ideal candidate will be comfortable answering phone calls to address inquiries from patients, vendors, and various medical institutions. In this position customer service is a high priority and a must.

What you'll do

• The position requires handling 100 to 250 incoming calls daily.
• Scheduling patient appointments as needed through telephone calls or podium.
• Delivering clear and accurate messages to other departments.
• Responding to patients' inquiries and requests by editing, canceling, and rescheduling appointments following clinic protocols.
• Regularly reviewing providers' schedules to maximize capacity and ensure accurate scheduling.
• Maintaining a positive working relationship and effective communication with other departments within the organization.
• Performing other duties as assigned.

Qualifications

Required Skills and Abilities :

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