Lead Case Manager / Housing Navigator

Description

Job Title : Lead Case Manager / Housing Navigator

FLSA Status : Full Time - exemptReports to : Program Manager

Schedule : VarietyRate of Pay : $61,068.80 per year

Closing Date : 8 / 26 / 2025

Benefits : Standard; Full-Time, Exempt employees are eligible for but not limited to the following :

Health, vision, dental, life as well as voluntary life and disability insurance

Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)

Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)

One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)

Pension Plan (after one year of continuous service)

Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function :

The Lead Case Manager provides leadership to the housing focused support services team in Denver Metro Social Services. The lead case manager provides supervision of all case managers and resource case managers in the Denver Metro area. This includes providing oversight for assessments, individual housing plans, and housing first program design for participants to successfully become rehoused in the broader community.

Duties and Responsibilities :

Oversee all case managers, resource navigators, and interns

Assess and develop a best practice re-integration program and case management plan for participants

Develop employment training assistance for participants

Network with and connect appropriate community resources / service

Oversee Services and Staff

Implement and oversee services that effectively transition individuals experiencing housing displacement to greater self-sufficiency

Manage a limited caseload of complex cases

Establish standardized assessments and housing plans for each person

Keep up-to-date documentation and records of all participants in the program

Produce timely data reports, including outcome measures and quarterly reports for city contracts

Monitor and track financials

Develop a Housing Focused Program

Assess need and potential impact of a comprehensive re-integration program for single men experiencing housing displacement

Assist in establishing a basic data analysis of program effectiveness and impact relative to outcome objectives and measures

Develop outreach and recruitment strategy to engage individuals experiencing housing displacement

Housing First Employment Training Assistance

Establish diverse employment training opportunities for program participants to reduce barriers to housing

Secure external career assessment and guidance services

Promote community partnerships for permanent employment for participants

Network with Community Resources and Partners

Initiate networking relationships with community resources and service providers

Encourage coordinated access / connection / linkage for participants with community resources

Participate in community meetings and collaborations

Promote community and for-profit involvement

Special Projects

Offer leadership to special projects assigned by Denver Metro Social Services Director

Must have a valid Colorado driver's license and be able to travel to multiple sites on a given day

Knowledge, Skills and Abilities Required :

Commitment to the mission of The Salvation Army

Strong communication and people skills.

Demonstrated history of providing professional, effective case management services

Competent in providing a positive, solution-focused approach to working with troubled program participants

Able to conceptualize, teach and model case management skills, including motivational interviewing and trauma informed care.

Experience providing supervision to staff.

Desire to serve others by building on their strengths

Competent in working independently within clear parameters in a team environment

Must be minimally 21 years of age and possessing a valid in-state Driver's License

Qualification and Education Requirements :

Master’s in social work (M.S.W.) with at least 2 years, postgraduate, professional social service experience (L.C.S.W. preferred), preferred; or master’s degree in social services field preferred. Currently credentialed to provide supervision to M.S.W. candidates according to the State of Colorado, preferred. A Bachelor’s degree in a mental health field with at least 3 years case management experience working with individuals with chronic / acute health, mental health needs will be considered. Track record in working with people requiring critical case management experience. 1 year experience working with unhoused populations required. Experience with addiction recovery populations is preferred.

The Salvation Army Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Physical Requirements :

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Qualifications

Education

Required

• Masters or better in Social Work

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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