BMW Service AdvisorBMW of the Main Line • Bala-Cynwyd, PA, US

BMW Service Advisor

BMW of the Main Line • Bala-Cynwyd, PA, US

30+ days ago

Job type

Full-time

Job description

Job Description

BMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service.

Qualifications :

Minimum 1 year experience as a Service Advisor in a dealership or tire store setting
Passion to provide the highest level of customer service
Excellent communication and organizational skills
Ability to perform in a fast-paced environment
Familiarity with automotive software - CDK a plus
Professional attitude and appearance
Ability to pass pre-employment screening including driving, drug and background

Responsibilities :

Build rapport with all customers and expand your personal “book of business”

Assist and advise customer with all automotive service needs

Handle all incoming calls in a professional manner

Set, manage and deliver on customer expectations

Maintain accurate and timely communication during service visit

Create, monitor and complete quality work orders and invoices

Provide clear estimates of work required and recommended

Initiate and manage extended warranty and insurance claims

Ensure legal and warranty compliance on all documents and processes

Produce clear invoices with complete explanations of work performed or declined

Maintain a positive, team-oriented relationship with technicians and parts personnel

Assist all dealer personnel as required to foster positive outcomes for customers and coworkers

Complete and all required factory and company training

Benefits :

Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators

Paid Vacation based on regular sales commissions

401K with company match

Excellent health benefits including vision and dental with generous company contribution

Company paid life and disability with supplemental plans available

Employee purchase program

Discounts on parts and repairs for immediate family members

Caring work environment

State of the art facility

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Service Advisor • Bala-Cynwyd, PA, US

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