Universal Banker

Universal Banker I

Small enough to care. Big enough to deliver.

Responsibilities

• Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
• Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
• Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
• Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
• Overcomes customer concerns and resolves any complaints related to deposit account transactions.
• Assists customers with a variety of retail service needs including but not limited to :

Personal ATM / Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);

Qualifications

The Perks!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.