MAIN Patient Access Supervisor 2nd Shift 3pm-11pm

Employment Type : Full time Shift :

Evening Shift

Description : FUNCTIONAL AREA Position is responsible for but not limited to the management and oversight of the following functions :

• All Points of Registration at the Hospital
• Admissions
• Bed Desk / Patient Placement
• Insurance Verification
• Financial Clearance
• Financial Counseling
• Point of service cash collections and reconciliation

Supervisor, Patient Access

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.

Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.

Coordinates investigation & appropriate resolution of problems from patient / family or staff complaints.

Resolves patient questions regarding payment requirements / charges referred by the registrars.

Provides operational guidance & support to assigned team, disseminates policy / procedure updates, supports coverage of other departmental divisions as required.

Essential Functions Our Trinity Health Culture : Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus :

Responsible for the daily operations & the oversight of staff.

Supervisors work in collaboration with department managers to manage staff & department effectively.

Participates in & contributes to the performance management / review process.

Implements departmental plans & priorities identified by accountable leaders.

May participate & recommend in the hiring & selection process.

Responds promptly & directly to meet or exceed customers' needs.

Process Focus :

Follows standards of performance & work processes in designated areas.

Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication

Employs effective & respectful written, verbal & nonverbal communications;

Develops an environment of mutual confidence & trust through collaborative relationships;

Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;

Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment

Performs work in an environmentally safe, professional & healthy manner;

Self-monitors & initiates corrections and / or seeks guidance when needed.

Demonstrates flexibility & self-direction by responding as a team player.

Helps to create a positive work environment that promotes productivity.

Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications High school diploma or equivalent.

Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (Preferred)

Associate degree

Patient accounting experience

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations.

Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous

Perform manual dexterity activities & / or grasping / handling.

Frequent

Ability to climb, kneel, crouch & / or operate foot controls.

Occasional

Use a computer / other technology.

Continuous

Sit with the ability to vary / adjust physical position or activity.

Continuous

Maintain a safe working environment & use available personal protective equipment (PPE).

Frequent

Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines.

Continuous

Ability to provide assistance in the event of an emergency.

Occasional

Direct Healthcare Services

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations.

Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous

Perform manual dexterity activities & / or grasping / handling.

Frequent

Ability to climb, kneel, crouch & / or operate foot controls.

Occasional

Use a computer / other technology.

Continuous

Sit with the ability to vary / adjust physical position or activity.

Continuous

Maintain a safe working environment & use available personal protective equipment (PPE).

Frequent

Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines.

Continuous

Ability to provide assistance in the event of an emergency.

Occasional

Direct Healthcare Services

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional

Lift a maximum of 30 pounds unassisted.

Occasional

Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.

Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous

Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.

Occasional

Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).

Occasional

Indirect Healthcare / Support Services

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

Lift a maximum of 30 pounds unassisted.

Occasional

Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.

Occasional

Encounter a clinical / patient facing / hands on interactive work environment.

Frequent

Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous

Work outdoors with variable external environmental conditions.

Occasional

KEY : Average Workday Activity : Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Date Created / Last Updated

Tanner

The above statements provide a representative description of the nature & level of work being performed by persons assigned to positions within this job description. This is

not

an exhaustive list of essential functions, conditions & duties; other job-related tasks may be required. Additional detail may be provided by policies, procedures, guidelines, protocols, standards & other communications. Requests for reasonable accommodation will be considered in compliance with federal, state & local law.