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Operations Manager

Operations Manager

YMCA of HonoluluHonolulu, HI, US
16 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

PAY RANGE :

  • $75,000.00 - 90.000 / annual salary  POSITION SUMMARY : This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.
  • The Operations Manager is responsible for ensuring smooth and effective day-to-day operations of the Central YMCA’s short-term accommodations, front desk, and facility functions.
  • This role emphasizes operational excellence, staff supervision, guest satisfaction, financial stewardship, and safety compliance.
  • The Operations Manager will build a culture of accountability and care, aligning with the YMCA’s mission and values while fostering a safe, welcoming environment for staff, guests, and members.
  • This position is likely a short-term 1-3 year position with the possibility of extension or internal transfer within the YMCA of Honolulu.

OUR CULTURE :

  • Our mission and core values are brought to life by our culture.
  • In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming :

  • we are open to all.
  • We are a place where you can belong and become.  We are genuine :

  • we value you and embrace your individuality.  We are hopeful : we believe in you and your potential to become a catalyst in the world.  We are nurturing : we support you in your journey to develop your full potential.  We are determined : above all else, we are on a relentless quest to make our community stronger, beginning with you.   ESSENTIAL FUNCTIONS : Operational Oversight Oversee front desk operations including check-in / check-out, guest intake, and lease or occupancy agreements.
  • Ensure rental / lease and guest files are accurate, complete, and compliant with YMCA policies.
  • Uphold and enforce guest and rental / leasing policies and procedures consistently and fairly.
  • Lead staff in scheduling, hiring, training, coaching, performance reviews, and corrective action when necessary.
  • Respond to staff and staff, guest, and lessee concerns promptly and professionally.
  • Build and develop volunteer board of directors Lead the YMCA of Honolulu Annual Giving Campaign for Central YMCA.
  • Financial Stewardship & Budget Control Monitor occupancy revenue and rental collections; ensure timely collection and follow-up on delinquencies.
  • Manage expenses within budget, exercising sound judgment and fiscal responsibility.
  • Build, develop, track, and report on budgets, identifying variances and implementing corrective measures as needed.
  • Work with the accounting team to ensure the appropriate taxes are charged on the revenue (i.e.
  • TAT and GET) Oversees daily cash reconciliation.
  • Partner with Finance to safeguard resources, prevent revenue loss, and maintain financial accountability.
  • Safety, Facilities, & Compliance Oversee facility maintenance and works in coordination with Association Facilities Director on repair projects, prioritizing guest safety and service quality.
  • Implement and track preventive maintenance programs for building systems and common areas.
  • Ensure compliance with health, safety, security, and building code requirements, including background checks and risk management practices.
  • Maintain accurate records for inspections, certifications, and compliance-related reporting (i.e. incident reports) in a timely manner..
  • Policy, Procedure & Improvement Develop, implement, and maintain operating policies and procedures to ensure efficiency and consistency.
  • Keep lease, rental, and vendor agreements up to date, accurate, and compliant with YMCA standards.
  • Continuously evaluate and improve systems to enhance resident experience and staff effectiveness.
  • Staff Leadership and Culture Build and sustain a workplace culture rooted in YMCA values :

  • Caring, Honesty, Respect, and Responsibility.
  • Provide guidance, coaching, and support to staff, encouraging professional growth and accountability.
  • Monitor staff morale, performance, and retention, and proactively address areas of concern.
  • Lead by example in promoting inclusivity, responsiveness, and a guest-centered approach.
  • Reporting & Oversight Provide regular updates to senior leadership on revenue, expenses, facilities, compliance, and staffing.
  • Use data to identify trends, anticipate challenges, and recommend solutions.
  • QUALIFICATIONS :

  • Education & Experience Bachelor’s degree in Business Administration, Hospitality, Facilities Management, Human Services, or a related field preferred; equivalent professional experience will be considered.
  • Minimum 3–5 years of progressive responsibility in operations management, residential housing, hospitality, or nonprofit administration required.
  • Demonstrated experience in supervising staff, including hiring, training, scheduling, and performance management.
  • Proven track record in budget development, expense control, and financial accountability.
  • Experience managing facility operations, maintenance projects, and vendor relationships.
  • Familiarity with risk management, safety regulations, and compliance requirements related to housing or residential programs.
  • Knowledge, Skills, & Abilities Strong organizational and problem-solving skills; ability to prioritize competing demands effectively.
  • Excellent communication and interpersonal skills; able to engage positively with staff, residents, vendors, and community partners.
  • Ability to maintain professionalism, confidentiality, and discretion in sensitive situations.
  • Proficiency in Google Suite, Microsoft Office Suite and / or other administrative and facility management systems.
  • While we are a short-term stay accommodations facility, knowledge of Hawaii landlord-tenant laws, housing regulations, or nonprofit residential programs preferred (or willingness to learn).
  • Ability to work independently while collaborating effectively as part of a leadership team.
  • Demonstrated commitment to YMCA values :

  • Caring, Honesty, Respect, and Responsibility.
  • Other Requirements Ability to work a flexible schedule, including evenings or weekends as needed, to respond to resident or facility needs.
  • Ability to respond to on-call or emergency situations.
  • Successful completion of background checks and compliance with all YMCA and regulatory safety standards.   WORK ENVIRONMENT & PHYSICAL DEMANDS :

  • The Operations Manager will work in a dynamic residential and community-based environment , balancing office-based administrative tasks with on-site operational oversight.
  • Regular interaction with staff, guests, vendors, and community partners is required.
  • The position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.
  • Must be able to move throughout the facility, including guest areas, offices, and common spaces.
  • Occasionally required to inspect and oversee facility maintenance projects , which may include climbing stairs, walking roofs or overhang areas, or entering mechanical spaces with appropriate safety precautions.
  • Must be able to lift and / or move up to 25 pounds as needed.
  • Work schedule may include evenings, weekends, and on-call responsibilities in order to respond to guests or facility needs.
  • Noise levels are generally moderate, but may be higher during community events or construction projects.
  • The position requires the ability to remain calm and professional in high-pressure situations and to manage multiple priorities effectively Benefits :

  • Total compensation package includes : Health insurance : Medical, Dental, and Vision coverage Free Membership : Access to all YMCA facilities Y-Retirement Plan Professional Development Opportunities WHY THE Y? : Free Y membership with employment  Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire
  • Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.
  • Child Protection Commitment The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns.
  • All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
  • See job opportunities page for full details   Powered by JazzHR
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