Patient Services Representative

Job Description

Job Description

Patient Services Representative

Sandy, UT 84070 | $22 / hour | Temp-to-Hire | Hybrid after 4.5 months

Are you passionate about helping others understand and access their benefits? We’re looking for a Patient Services Representative to join our team and provide compassionate, knowledgeable support to members navigating their healthcare and insurance needs. This role combines customer service, problem-solving, and benefits coordination to ensure members receive the guidance they need.

What We Offer

$22 per hour, paid weekly

Fully paid training (6–8 weeks, starting November 3, 2025)

Onsite for the first 4.5 months, then transition to hybrid schedule

Opportunities for growth in a mission-driven organization

What You’ll Do

Respond to member inquiries via phone, email, and chat with empathy and professionalism

Assist with benefits-related questions, including insurance coverage, claims, eligibility, and pharmacy concerns

Verify benefits, explain coverage clearly, and help members navigate available resources

Troubleshoot and resolve member issues while ensuring accurate documentation

Collaborate with internal teams to deliver seamless member experiences

Maintain HIPAA compliance and handle sensitive information with care

What We’re Looking For

Background in healthcare, benefits, or medical customer service required

Strong communication and problem-solving skills with the ability to explain complex benefit details simply

Experience handling confidential information with professionalism

Degree in healthcare, business, or related field preferred

Commitment to completing 6–8 weeks of paid training with 100% attendance

If you have healthcare or benefits experience and want to grow your career in a supportive, member-focused environment, apply today to become a Benefit Specialist!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.