Plumbing Customer Service-Dispatch

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Join Our Growing Team at Septic Blue, Inc!

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential.

Were expanding and looking for detail-oriented, customer-focused professionals to join our team as Customer Service and Dispatch Representatives in our call center.

This is a full-time, direct-hire opportunity with excellent benefits and room to grow within our company!

Why Youll Love Working With Us

At Septic Blue, Inc., we believe in investing in our people. When you join our team, youll enjoy :

• $17-22 / hr based on experience
• Opportunities for career growth and internal promotion we love to promote from within!
• Comprehensive benefits package, including medical, dental, and vision coverage available on 1st day of employment!
• 401(k) plan with company match.
• Paid vacation, sick time, and holidays, plus premium pay for worked holidays.
• A casual and supportive work environment where your contributions are valued.

What Youll Do

As a Customer Service & Dispatch Representative, youll play a key role in ensuring our customers receive fast, friendly, and reliable service. Your day-to-day will include :

• Answering inbound service requests via phone (primarily), email, or fax in a professional and courteous manner.
• Coordinating service calls by preparing routing information and scheduling appointments with our dispatch team.
• Following up to confirm appointments are completed by required deadlines.
• Adjusting or canceling bookings when needed while maintaining a positive customer experience.
• Accessing and updating customer records to ensure accurate and current account information.

What Were Looking For

Were seeking individuals who are reliable, organized, and thrive in a fast-paced environment. The ideal candidate will have :

• 1+ years of customer service experience, preferably in a call center or dispatch environment in home services, liquid waste, or solid waste.
• Basic proficiency in Microsoft Word and Outlook.
• Ability to quickly learn new software systems; experience with ServiceTitan is a plus.
• Strong organizational and multitasking skillsable to manage multiple priorities efficiently.
• Exceptional communication and customer service skillsfriendly, courteous, and professional at all times.

About Septic Blue, Inc.

Septic Blue, Inc. is a trusted leader in residential and commercial septic services. Our success is built on our commitment to excellent service, integrity, and teamwork.

Septic Blue and TeamOne Logistics are E.O.E. M / F / D / V